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Stonly

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Software Status:Active

About Stonly

Stonly is a knowledge base software from Stonly that helps organizations create interactive guides and onboarding experiences. It offers features such as step-by-step guides, embedded support widgets, and analytics to improve user engagement. This assists teams in providing clear instructions to users, resulting in better understanding and reduced support requests. Stonly supports multiple formats including how-tos and FAQs, allowing for versatility in content delivery. Additionally, it integrates with various platforms to improve the user use. Key capabilities: interactive guides analytics tracking multi-format support embedded help platform integrations Best for: businesses that need to improve user onboarding and self-service support.

Stonly Details

Vendor
Stonly
Year Launched
2018
Location
Paris, 92300, FR
Deployment
cloud
Training Options
videos, live online
Countries Served
All Countries
Languages
English, French, Spanish
Users
Customer Experience Manager, Customer Support Agent, Technical Support Specialist, Digital Adoption Specialist, Knowledge Base Administrator, Knowledge Management Expert.
Industries Served
Contact Centers, Insurance, Marketplaces, Banks & Financial, Retail
Tags
customer service, knowledge management, support agent knowledge, decision trees, AI answers, self-serve support, knowledge base, Zendesk, and Salesforce

Stonly's In-App Market Place

Does Stonly have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), INR (₹), SGD ($), RUB (₽), BRL (R$), MXN ($), KRW (₩), TRY (₺), NZD ($), HKD ($), NOK (kr), ZAR (R)

Pros & Cons

  • Interactive Content: Provides engaging, step-by-step guides that enhance user understanding.
  • AI-Powered Support: Delivers instant, accurate answers based on your knowledge base content.
  • Multi-Channel Access: Allows embedding of guides across various platforms, ensuring accessibility.
  • Custom Branding: Enables personalization to align with your brand identity.
  • Comprehensive Analytics: Offers insights into guide performance and user engagement.
  • Learning Curve: New users may require time to familiarize themselves with the platform's features and interface.
  • Pricing Transparency: Detailed pricing information is not readily available on the website.
  • Integration Limitations: While Stonly integrates with several platforms, it may not support all tools, requiring manual data imports for unsupported systems.
  • Mobile App Functionality: Limited information on the availability of a dedicated mobile app for on-the-go analytics.
  • Customization Constraints: Some users may find limited options for customizing survey aesthetics.

Stonly's Support Options

Email Address

contact@stonly.com

Chatbot

Available

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