About Storacall
Storacall is a call recording software from Storacall that provides solutions for local government, financial institutions, healthcare providers, and more. It combines call recording, Universal Call Extractor, and sector-specific capabilities so organizations can maintain compliance, improve service quality, and facilitate training. Storacall's offerings are specifically designed for sectors such as NHS & Health, Financial, and Public, ensuring that each industry’s unique needs are met. The software supports various user requirements, allowing for easy integration and management of recorded communication. Key capabilities: Solutions Enconvo Call Recording Universal Call Extractor NHS & Health Sector Financial Sector Public Sector Best for: organizations that need reliable call recording solutions to support compliance and quality assurance.
Storacall is a cutting-edge call recording software designed to enhance customer service operations and ensure compliance for businesses of all sizes. This robust platform offers features such as automatic call recording, secure storage, playback functionality, and detailed call analytics, providing organizations with comprehensive insights into their communication practices. The intuitive interface allows users to easily access and review recorded calls, facilitating quality assurance, training, and dispute resolution. Storacall supports various recording formats and integrates seamlessly with popular CRM and customer support systems, ensuring a unified approach to managing customer interactions. Advanced search and filtering options enable users to locate specific calls based on keywords, dates, or caller information quickly. Additionally, Storacall ensures data security with encryption and access controls, protecting sensitive information from unauthorized access. With compliance features tailored to industry regulations, Storacall helps businesses maintain regulatory standards and improve overall customer service quality. Whether for training purposes or legal compliance, Storacall is the ideal solution for businesses looking to optimize their call management processes and enhance customer satisfaction.
Pros & Cons
- +1. Reliable and Faultless Equipment: The hardware has proven to be reliable over a long period (4 years in one case).
- +2. Easy to Use: Both the equipment and the reviewing software are user-friendly.
- +3. Networked Software: The reviewing software can be accessed from multiple computers on a network.
- +4. Excellent Customer Service: The customer service staff is consistently helpful, and the sales team is knowledgeable about the product.
- +5. Effective Dispute Resolution: Helps easily identify and resolve disputes related to telephone conversations.
- +6. Facilitates Training and Feedback: Enables businesses to provide training and feedback to their sales teams based on recorded calls.
- +7. Cost-Effective: Considered a cost-effective solution.
- +8. Easy Installation and Training: The entire process, from initial contact to installation and training, is described as easy.
- +9. Nice Interface: The software interface is visually appealing and user-friendly.
- +10. Quick Call Retrieval: Calls can be found quickly within the system.
- +11. Upgradable for More Functionality: The system can be upgraded to provide additional features.
- +12. Good Support: Excellent support is provided when issues arise.
- −1. Reliance on BT for Some Services: Storacall is an authorized supplier for BT, offering BT SIP Trunks and BT Cloud Voice. This suggests that for these specific services, customers might be tied to BT's infrastructure and pricing, which could limit flexibility for those who prefer other providers.
- −2. Emphasis on Call Recording Management: While the text highlights call recording and its management, it doesn't detail other potential features that some businesses might require in a comprehensive communication solution, such as advanced analytics, CRM integration, or workforce optimization tools. This doesn't necessarily mean these features are absent, but they are not the focus.
- −3. Primarily Focus on Voice: The main focus is on voice communication and call recording. Although "the voice is the most important and powerful customer interaction tool" is stated, there is no mention of other communication channels like chat, email, or social media integration. This might be a limitation for businesses seeking a truly omnichannel solution.
Features
Key features
- 1. Call Recording
- A core offering that allows businesses to record all conversations in a single application.
- 2. BT SIP Trunks
- Provides connectivity to the cloud for phone systems, offering flexibility and cost savings on calls.
- 3. BT Cloud Voice
- Offers a cloud-based phone system with various features designed for modern business needs.
- 4. Integration with Existing Systems
- Storacall emphasizes its ability to integrate its solutions with existing business systems.
Additional features
- 1. Call Recording
- Records all business conversations in one application.
- 2. BT SIP Trunks
- Connects phone systems to the cloud for more flexible and cost-effective calling.
- 3. BT Cloud Voice
- A feature-rich, cloud-based phone system.
- 4. Integration with Existing Systems
- Integrates Storacall solutions with existing business infrastructure.
- 5. Authorized BT Supplier
- Storacall is an authorized supplier for BT, enabling them to offer BT products and services.
- 6. Focus on Customer Interaction
- The company emphasizes the importance of voice as a customer interaction tool.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Storacall
Storacall is a call recording software from Storacall that provides solutions for local government, financial institutions, healthcare providers, and more. It combines call recording, Universal Call Extractor, and sector-specific capabilities so organizations can maintain compliance, improve service quality, and facilitate training. Storacall's offerings are specifically designed for sectors such as NHS & Health, Financial, and Public, ensuring that each industry’s unique needs are met. The software supports various user requirements, allowing for easy integration and management of recorded communication. Key capabilities: Solutions Enconvo Call Recording Universal Call Extractor NHS & Health Sector Financial Sector Public Sector Best for: organizations that need reliable call recording solutions to support compliance and quality assurance.
Storacall Details
Storacall's In-App Market Place
Does Storacall have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN ($), INR (₹), BRL (R$)
Pros & Cons
- 1. Reliable and Faultless Equipment: The hardware has proven to be reliable over a long period (4 years in one case).
- 2. Easy to Use: Both the equipment and the reviewing software are user-friendly.
- 3. Networked Software: The reviewing software can be accessed from multiple computers on a network.
- 4. Excellent Customer Service: The customer service staff is consistently helpful, and the sales team is knowledgeable about the product.
- 5. Effective Dispute Resolution: Helps easily identify and resolve disputes related to telephone conversations.
- 6. Facilitates Training and Feedback: Enables businesses to provide training and feedback to their sales teams based on recorded calls.
- 7. Cost-Effective: Considered a cost-effective solution.
- 8. Easy Installation and Training: The entire process, from initial contact to installation and training, is described as easy.
- 9. Nice Interface: The software interface is visually appealing and user-friendly.
- 10. Quick Call Retrieval: Calls can be found quickly within the system.
- 11. Upgradable for More Functionality: The system can be upgraded to provide additional features.
- 12. Good Support: Excellent support is provided when issues arise.
- 1. Reliance on BT for Some Services: Storacall is an authorized supplier for BT, offering BT SIP Trunks and BT Cloud Voice. This suggests that for these specific services, customers might be tied to BT's infrastructure and pricing, which could limit flexibility for those who prefer other providers.
- 2. Emphasis on Call Recording Management: While the text highlights call recording and its management, it doesn't detail other potential features that some businesses might require in a comprehensive communication solution, such as advanced analytics, CRM integration, or workforce optimization tools. This doesn't necessarily mean these features are absent, but they are not the focus.
- 3. Primarily Focus on Voice: The main focus is on voice communication and call recording. Although "the voice is the most important and powerful customer interaction tool" is stated, there is no mention of other communication channels like chat, email, or social media integration. This might be a limitation for businesses seeking a truly omnichannel solution.
Storacall's Support Options
Contact
01932 710710Storacall's Alternatives
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