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STS Cloud

by STS Cloud · Since 2004
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ActiveAvailable globallyCloud
Quick facts
VendorSTS Cloud
Year launched2004
StatusActive
LocationCharleston, SC US
Countries servedGlobal
Languages10
Integrations8+
Free tierN/A
Free trialN/A
Contact salesN/A

About STS Cloud

STS Cloud is a cloud-based sales and catering software from STS Cloud that offers a advanced solution to keep the sales process organized. It provides solutions for hotels, event venues, and management companies, along with features such as comprehensive reporting, integrations with existing systems, and improvements for user use. These functionalities help users efficiently manage events and cater to customer needs all in one platform. STS Cloud is designed to cater to a variety of users in the hospitality industry, ensuring that sales and catering efforts are well-integrated and easy to navigate. Key capabilities: reporting integrations event management user-friendly interface customer support Best for: hotels and event management companies that need a reliable solution for sales and catering operations.

STS Cloud by STS Cloud is a modern catering management software designed to streamline the complexities of sales and catering operations across various industries, including healthcare, education, senior living, and business sectors. Its primary purpose is to centralize and simplify tasks such as event management, proposal creation, and client communication, offering a robust platform to manage the entire lifecycle of catering and event processes. Key features include automated booking workflows, proposal generation, reporting and analytics, and seamless integration with prominent property management systems, making it a comprehensive solution for catering and event professionals. The user interface of STS Cloud is intuitive and user-friendly, designed to accommodate both tech-savvy users and those new to digital management tools. The software’s clean and organized layout ensures that users can easily navigate through its features. The dashboard offers a clear overview of bookings, events, and reports, allowing users to quickly access essential information. Unique design elements, such as drag-and-drop scheduling and visually appealing charts, enhance the user experience.

Pros & Cons

Pros
  • Ease of Use: Many users find STS Cloud easy to learn and use, even for first-time users. The layout is intuitive and allows users to quickly become proficient.
  • Excellent CRM Capabilities: Users highlight the software's effectiveness in managing client relationships, contacts, contracts, and events. The ability to enter data once and have it populate various documents (contracts, BEOs, invoices, reports) is a significant advantage.
  • Time Savings: The automation features, such as auto-fill traces and the "one and done" data entry, save users significant time and reduce manual work.
  • Improved Organization: STS Cloud helps organize and track multiple accounts and bookings, eliminating the need for paper files and providing easy access to all information.
  • ProposalPath Integration: The integration with ProposalPath is highly praised for its ability to create professional and polished proposals quickly and easily, with digital delivery options.
  • Responsive Customer Service: STS Cloud is commended for its responsive customer service, quick issue resolution, and willingness to develop new functions based on user requests.
  • Cloud-Based Accessibility: The cloud-based nature of the software allows users to access it from anywhere, which is particularly beneficial for sales staff who are often on the road.
Cons
  • Initial Setup Can Be Challenging: Some users have reported that the initial setup process can be time-consuming and complex, sometimes taking months to get everything configured correctly.
  • Loss of Functionality During Transition (in one specific instance): One user reported losing some reports and functionality when transitioning from a previous STS system to STS Cloud.
  • Forecasting Limitations: One user expressed dissatisfaction with the forecasting features, stating a lack of detail for banquet scheduling.
  • PMS Integration Issues (in some cases): While the website mentions integrations, some users have reported issues with integrating STS Cloud with their Property Management Systems (PMS). This might be due to specific packages purchased or limitations with certain PMS systems.
  • Occasional Freezing/Copying Issues: One user mentioned occasional freezing issues and frustration with copying menus between events.
  • Calendar/Booking Correlation (initially): One user mentioned an initial issue with the calendar not correlating with bookings, but noted that this was quickly addressed by the STS Cloud team.

Features

Key features

All-in-one sales and catering software

Manage your entire sales and catering process from lead capture to contract signing and event execution, all within a single platform.

Cloud-based

Access your data and work from anywhere with an internet connection.

CRM

Keep track of your customer interactions, build relationships, and manage leads and opportunities.

Catering management

Manage function diaries, banquet event orders (BEOs), and catering contracts.

Document workflow

Easily merge contracts and BEOs with your proposals using the document merge feature.

Booking management

Manage room blocks and bookings efficiently with comprehensive Guest Room Control (GRC) functionality.

Reporting

Generate reports on pace, GRC, sales activity, and other key metrics to monitor performance.

Easy to use

The software is designed to be user-friendly and requires minimal training.

Additional features

Contact Management

Store and organize detailed information about clients, including contact details, preferences, and interaction history.

Lead Capture and Management

Capture leads from various sources (website, events, etc.) and track their progress through the sales pipeline.

Opportunity Tracking

Track potential sales opportunities, including deal size, probability of closing, and expected close date.

Sales Pipeline Management

Visualize and manage the sales process from initial contact to closed deal.

Relationship Management

Build and maintain strong customer relationships through personalized communication and follow-ups.

Communication Tools

Facilitate communication with clients via email, phone integration, and other communication channels.

Catering Management
Function Diary Management

Manage event schedules, room bookings, and resource allocation in a centralized calendar.

Banquet Event Order (BEO) Creation and Management

Create detailed BEOs outlining event specifications, menus, services, and pricing.

Catering Contract Creation and Management

Generate and manage legally binding catering contracts with e-signature capabilities.

Menu Management

Create, customize, and manage menus with detailed descriptions, pricing, and dietary information.

Proposal Generation

Create professional and visually appealing proposals to present to clients.

Event Planning Tools

Access tools for managing event logistics, including seating charts, timelines, and task assignments.

Document Workflow
Document Merge Capabilities

Automatically populate contracts and BEOs with information from proposals and other documents.

E-signatures

Securely collect electronic signatures on contracts and other documents, streamlining the approval process.

Booking Management
Room Block Management

Manage room blocks for events with integrated GRC functionality.

Guest Room Control (GRC) Functionality

Manage guest room inventory, availability, and reservations in conjunction with events.

Booking Calendar

Visualize and manage bookings and events in a centralized calendar view.

Event Scheduling Tools

Schedule events, assign resources, and manage event logistics.

Reporting
Pace Reports

Track sales progress against targets and identify areas for improvement.

GRC Reports

Analyze guest room occupancy, revenue, and other key metrics.

Sales Activity Reports

Monitor sales team performance and identify successful strategies.

Banquet Reports

Track banquet revenue, expenses, and profitability.

Custom Reports

Generate custom reports based on specific data requirements.

Integrations
ProposalPath Integration

Create visually stunning and interactive proposals using ProposalPath.

Online RFP Form Creation

Create web-based RFP forms to streamline the request for proposal process.

Online Menu Sharing

Share menus digitally with clients via web links or embedded in proposals.

3D Floor Plan Mapping

Visualize event setups using 3D floor plans.

Floor Plan Mapping

Automatically generate floor plans based on selected room layouts.

Digital Proposals

Create visually appealing digital proposals.

Additional Features
Cloud-Based Access

Access the software from anywhere with an internet connection.

Secure Data Storage

Ensure the security and confidentiality of sensitive data.

User Permissions and Access Controls

Manage user access and permissions to ensure data security.

Customizable Dashboards

Personalize dashboards to display key metrics and information.

Mobile App (Availability May Vary)

Access and manage key features from a mobile device (availability may vary).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Pricing Starting At
USD 159/mo
billed monthly

Countries & Languages

Global
Countries served
10
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseChineseJapaneseKorean

Billing currencies

🇺🇸USD

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