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Sunrise ITSM

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Software Status:Active

About Sunrise ITSM

Sunrise ITSM is a service management software from Sunrise Software for IT, HR, and Managed Service Providers. It combines public sector, healthcare, education, and financial services to help organizations effectively manage their service delivery. With over 25 years of expertise in service management, Sunrise ITSM supports diverse teams in handling service requests, incident management, and resource allocation efficiently. The platform is designed to cater to the specific needs of service desk teams, ensuring they can provide reliable support. Key capabilities: incident management service request management reporting and analytics resource allocation customer service management Best for: IT, HR, and MSP teams that need a comprehensive solution for service management.

Sunrise ITSM Details

Vendor
Sunrise Software
Year Launched
1994
Location
5th Floor, 167-169 Great Portland St, London, W1W 5PF
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
IT support teams, service desk agents, change managers, operations staff, and service delivery professionals who need structured processes for managing technology services.
Industries Served
Public Sector, Healthcare, Education, Service Providers, Financial Services
Tags
Help Desk, IT Service, ITSM, Service Desk, Incident Management, Change Management, Problem Management, Asset Management, Service Level Agreements, Ticketing System, ITIL Compliance

Sunrise ITSM's In-App Market Place

Does Sunrise ITSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (Fr), CNY (¥), INR (₹), MXN ($)

Pros & Cons

  • Combines core ITSM functions into one platform, reducing the need for multiple tools.
  • Workflows and automation speed up routine support processes and improve consistency.
  • The service catalogue and self‑service portal empower users to solve issues independently.
  • CMDB helps teams understand IT infrastructure and impacts of changes or incidents.
  • Performance reporting gives visibility into support effectiveness and bottlenecks.
  • Smaller teams without formal ITSM processes may find the range of features more than needed.
  • Implementation and configuration may require training or specialist support.
  • Full value of the CMDB and analytics depends on accurate and complete data input.
  • Advanced modules like change or release management may require more setup time.

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