About SurveySense
SurveySense is a user feedback software by Marcom Robot for creating and launching surveys. It supports one-question and multi-question formats for measuring CSAT, CES, and NPS, and includes real-time analytics, alerts, and reporting dashboards.
SurveySense by Marcom Robot is an online customer feedback tool designed for businesses to measure user sentiment through CSAT, CES, and NPS surveys. The platform allows for the creation of both simple one-question surveys and more complex multi-question forms. Key features include a library of ready-to-use templates, real-time email alerts for critical feedback, and customizable analytics dashboards. It supports delivery across all devices and integrates with CRM and marketing automation systems, with a specific add-on available for Salesforce. Pricing is based on the number of monthly responses and includes a permanent free tier, with paid plans available on a monthly or discounted annual basis. Support is provided via email and a ticketing system, with phone support available for paid plans.
Pros & Cons
- Offers a free forever plan for up to 20 responses per month.
- Provides ready-to-use templates for CSAT, CES, and NPS surveys.
- Supports both simple one-question and detailed multi-question survey formats.
- Features real-time alerts to notify teams of critical feedback.
- Integrates with CRM and marketing automation tools.
- The free plan is limited to 20 responses per month.
- Salesforce integration is a paid add-on, not included in standard plans.
- The company branding is only removed on paid plans.
Features
Key features
Create and launch one-click user surveys in minutes using formats like smiley faces, thumbs up/down, and star ratings.
Design detailed surveys with various question types including single-choice, multiple-choice, and Yes/No.
Receive immediate email notifications for specific positive or negative feedback that requires attention.
Access pre-designed templates for CSAT, CES, and NPS surveys to quickly launch feedback campaigns.
Customize dashboards and charts to track user satisfaction metrics like CSAT, CES, and NPS in real time.
Deliver surveys across desktops, laptops, tablets, and mobile devices to reach a diverse user base.
Additional features
Send surveys directly from the SurveySense platform by connecting your email client.
Categorize users into advocates, passives, and detractors to understand satisfaction levels and prioritize actions.
Connect with existing tech stacks, including CRM, marketing automation, and support systems.
A specific add-on to launch surveys, store feedback, and visualize results directly within Salesforce.
Pricing
Monthly plans
- 20 responses per month
- One-question surveys
- Multi-question survey builder
- Dashboards and reports
- 125 responses per month
- API and Integrations
- Marcom Robot branding removed
- 500 responses per month
- API and Integrations
- Marcom Robot branding removed
- 2,000 responses per month
- API and Integrations
- Marcom Robot branding removed
- 4,000 responses per month
- API and Integrations
- Marcom Robot branding removed
Annual plans
- 125 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $16/month. Get two months free with annual billing.
Source: vendor pricing page →- 500 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $24/month. Get two months free with annual billing.
Source: vendor pricing page →- 2,000 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $41/month. Get two months free with annual billing.
Source: vendor pricing page →- 4,000 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $66/month. Get two months free with annual billing.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About SurveySense
SurveySense is a user feedback software by Marcom Robot for creating and launching surveys. It supports one-question and multi-question formats for measuring CSAT, CES, and NPS, and includes real-time analytics, alerts, and reporting dashboards.
SurveySense Details
SurveySense's In-App Market Place
Does SurveySense have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- 20 responses per month
- One-question surveys
- Multi-question survey builder
- Dashboards and reports
- 125 responses per month
- API and Integrations
- Marcom Robot branding removed
- 500 responses per month
- API and Integrations
- Marcom Robot branding removed
- 2,000 responses per month
- API and Integrations
- Marcom Robot branding removed
- 4,000 responses per month
- API and Integrations
- Marcom Robot branding removed
Annual plans
- 125 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $16/month. Get two months free with annual billing.
Source: vendor pricing page →- 500 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $24/month. Get two months free with annual billing.
Source: vendor pricing page →- 2,000 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $41/month. Get two months free with annual billing.
Source: vendor pricing page →- 4,000 responses per month
- API and Integrations
- Marcom Robot branding removed
Equivalent to $66/month. Get two months free with annual billing.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Offers a free forever plan for up to 20 responses per month.
- Provides ready-to-use templates for CSAT, CES, and NPS surveys.
- Supports both simple one-question and detailed multi-question survey formats.
- Features real-time alerts to notify teams of critical feedback.
- Integrates with CRM and marketing automation tools.
- The free plan is limited to 20 responses per month.
- Salesforce integration is a paid add-on, not included in standard plans.
- The company branding is only removed on paid plans.
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