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SysAid

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Software Status:Active

About SysAid

SysAid is a IT service management software from SysAid that helps organizations manage their IT operations. It provides incident management, asset management, and self-service capabilities so teams can effectively track and resolve issues. SysAid is designed to support both on-premise and cloud deployments, allowing flexibility in how IT services are delivered. The platform also includes reporting tools for analyzing performance and user satisfaction. Key capabilities: incident management asset management self-service portal reporting tools multi-channel support Best for: IT professionals and organizations that need a comprehensive solution for managing IT service requests and assets.

SysAid Details

Vendor
SysAid
Year Launched
2002
Location
80 Atlantic Ave Toronto Ontario M6K 1X9, 5th Floor, Toronto, Ontario M6K 1X9, CA
Deployment
cloud, windows, linux, ios, android
Training Options
documentation, videos, in person
Countries Served
All Countries.
Languages
English, French, Spanish, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean
Users
Help Desk Technicians, IT Service Managers, ITSM Analysts, IT Management Professionals, Issue Tracking Specialists, IT Asset Managers, Knowledge Base Administrators, Knowledge Management Experts, Remote Support Technicians, Service Desk Coordinators, Server Monitoring Engineers
Industries Served
Higher Education, Hospital & Health Care, Human Resources, Managed Service Provider (MSP), Manufacturing
Tags
Help Desk, IT Service, ITSM, IT Management, Issue Tracking, IT Asset Management, Knowledge Base, Knowledge Management, Remote Support, Service Desk, Server Monitoring

SysAid's In-App Market Place

Does SysAid have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • AI-first platform significantly reduces manual workload.
  • Rapid onboarding and implementation in as little as three weeks.
  • Highly customizable workflows and AI agents to suit complex IT environments.
  • Strong analytics and reporting for better decision-making.
  • Integrates well with existing IT infrastructure and third-party tools.
  • Some integrations may need technical expertise to set up.
  • Organizations with very simple IT needs may find the platform more complex than necessary.

SysAid's Support Options

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