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T-HelpDesk

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Software Status:Active

About T-HelpDesk

As a software product, T-HelpDesk from TechExcel aims to reduce manual work and improve visibility. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Reporting and visibility Configurable settings and roles Core workflow management Integration support Best for: teams looking to standardize workflows and reduce manual coordination.

T-HelpDesk Details

Vendor
TeraNet
Year Launched
2005
Location
Via dell'esperanto, Verona, Veneto 37135, ITALY
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Spanish, French, German, Italian, Portuguese, English, Japanese, and Chinese
Users
Enterprises, SMEs, Public bodies, IT teams, Support teams
Industries Served
IT services, Customer care, Healthcare, Education, Manufacturing, Logistics, Public sector, Utilities
Tags
Task Management, Service Desk, Help Desk, It Ticketing

T-HelpDesk's In-App Market Place

Does T-HelpDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Gbp (£), Eur (€), Jpy (¥), Aud (A$), Cad (C$), Chf (Chf), Cny (¥), Sek (Kr), Nzd (Nz$), Krw (₩), Sgd (S$), Inr (₹), Rub (₽), Brl (R$), Try (₺), Zar (R), Thb (฿), Idr (Rp), Mxn (M$)

Pros & Cons

  • Centralized platform combining Service Desk, Help Desk, and IT Ticketing
  • Highly flexible workflows with multi-role and multi-level management
  • Strong automation for routing, notifications, and escalations
  • Advanced SLA control improves service quality and accountability
  • Supports both SaaS and on-premise deployments
  • Initial configuration may require process definition effort
  • Advanced features may be underused by very small teams
  • Full value depends on proper SLA and catalog setup
  • Some organizations may require training for multi-role usage

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