TableTalk logo

TableTalk

by Microsoft · Since 2014
No reviews yet
DiscontinuedAvailable globally
Quick facts
VendorMicrosoft
Year launched2014
StatusDiscontinued
LocationRedmond, Washington, United States
Countries servedGlobal
Languages9
Integrations1+
Free tier
Free trial
Contact sales

About TableTalk

TableTalk is a collaborative software platform from Microsoft designed for communication and teamwork. It includes features like global accessibility, Microsoft 365 integration, and Bing Wallpaper to offer an engaging user use. The platform supports various devices, ensuring that users can connect and collaborate from anywhere in the world. Additionally, its integration with Microsoft Edge allows for efficient browsing and content sharing within the team. TableTalk is designed to cater to diverse business needs, enabling easy access to documents and meetings. Key capabilities: global accessibility Microsoft 365 integration Bing Wallpaper team communication document sharing Best for: businesses and organizations that need effective teamwork and communication tools.

TableTalk by Microsoft is a customer engagement software designed to facilitate meaningful conversations with customers across various channels. One of its standout features is its ability to seamlessly integrate with multiple communication channels, including chat, email, and social media, providing a unified platform for customer interactions. The user interface of TableTalk is intuitive and user-friendly, making it easy for customer service representatives to navigate and manage customer inquiries efficiently. The clean design and customizable dashboard enhance the overall user experience, allowing users to tailor the software to their specific needs. The core functionalities of TableTalk set it apart from its competitors, with features like real-time chat translation, sentiment analysis, and intelligent routing of customer inquiries to the most appropriate agent. These innovative aspects enable organizations to deliver personalized and timely responses to customer queries, fostering stronger relationships and improved customer satisfaction. In terms of performance, TableTalk excels in speed, efficiency, and reliability, even when managing large datasets or complex operations. Its robust infrastructure ensures that customer interactions are processed in a timely manner, enhancing overall productivity and customer service quality.

Pros & Cons

What users like
  • +Enhances customer engagement through immersive virtual events
  • +Facilitates interactive discussions and networking opportunities
  • +Provides a customizable platform for hosting personalized events
  • +Offers real-time analytics to track engagement and measure success
  • +Integrates seamlessly with other Microsoft products for a holistic customer experience
What users flag
  • Limited customization options for branding and appearance
  • High learning curve for new users
  • Lack of integration with other popular customer engagement platforms
  • Limited reporting and analytics capabilities
  • Expensive pricing for small businesses

Features

Key features

Real-time engagement, Omnichannel support, AI-driven insights, Unified customer profiles, Seamless integration with other Microsoft products.

Additional features

Real-time messaging, AI-powered chatbots, Customer support integration, Multi-channel communications, Automated responses, Customizable branding, Data analytics, Mobile compatibility, Agent collaboration, CRM integration, Social media integration.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
9
Interface languages
20
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseRussianJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN🇧🇷BRL🇨🇭CHF🇸🇪SEK🇳🇿NZD🇸🇬SGD🇭🇰HKD🇳🇴NOK🇰🇷KRW🇹🇷TRY🇷🇺RUB🇿🇦ZAR

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