About Take Control
N-able Take Control is a remote-control software from N-able that helps MSPs swiftly resolve issues while delivering notable customer service. It provides multilingual support, quick device connection in typically eight seconds or less, and comprehensive troubleshooting with device information and specifications so IT support teams can efficiently assist clients. The software also lets users configure and customize settings via an admin dashboard to align with their specific business needs. Additionally, Take Control supports multiple languages including Portuguese, Italian, French, Spanish, and German. Key capabilities: multilingual support fast device connection detailed troubleshooting customizable admin dashboard quick issue resolution Best for: managed service providers that need effective remote support solutions.
Take Control by N-able is a remote support software tailored for MSPs (Managed Service Providers), IT service providers, corporate IT teams, and help desk technicians who require fast, secure, and efficient remote access to client systems. Its primary purpose is to enable IT professionals to troubleshoot, manage, and resolve technical issues remotely, significantly reducing response times and increasing operational efficiency. Key features include secure remote control sessions, multi-session management, unattended access, session recording, and robust security protocols, all designed to provide seamless and safe remote support. Additionally, Take Control integrates with other N-able products like N-sight, N-central, and Passportal, creating a comprehensive IT management ecosystem. The user interface of Take Control is designed with simplicity and usability in mind, ensuring that technicians can quickly initiate and manage remote sessions without unnecessary complexity. The dashboard offers an organized overview of active and past sessions, connected endpoints, and user activity. Navigation is straightforward, with intuitive menus and clear labeling that minimizes the learning curve for new users.
Pros & Cons
- +Fast Connections: Connects to devices in under 8 seconds*, minimizing downtime.
- +Cross-Platform Support: Compatible with Windows, Mac, Linux, iOS, and Android.
- +Robust Remote Tools: Offers live chat, file transfers, session recording, registry editing, terminal access, and camera sharing.
- +Attended & Unattended Access: Supports both modes for flexible troubleshooting.
- +Strong Security: Features encryption and multi-factor authentication (MFA).
- −Potential Learning Curve: Rich toolset may require training for new users.
- −Performance Can Vary: Connection speed and stability may depend on network or device specs.
- −Standalone Limitations: Best experience seems tied to integration with other N‑able products.
Features
Key features
- Rapid Remote Connectivity
- Boasts connections to devices typically in under eight seconds, significantly reducing wasted time.
- Cross-Platform & Mobile Support
- Provides comprehensive support for Windows, Mac, and Linux devices, and offers native iOS and Android applications for support from or to mobile devices.
- Robust Diagnostic & Remediation Tools
- Includes powerful capabilities like command line access, registry editing (Plus version), and advanced troubleshooting to resolve issues effectively.
- Enhanced Security
- Employs sophisticated encryption and multi-factor authentication to ensure secure remote sessions.
- Flexible Support Options
- Offers both attended (user-present) and unattended (background) support, catering to various troubleshooting scenarios.
- Brandable Interface
- Allows businesses to customize customer-facing support components with their own branding for a professional look.
Additional features
- Attended and Unattended Support
- Provides flexibility for both interactive and background remote assistance.
- Fast Connection Times
- Typically connects to devices in under eight seconds for quick issue resolution.
- Cross-Platform Support (Technician & Remote Device)
- Connects to/from Windows, Mac, and Linux platforms.
- Native Mobile Applications
- Offers iOS and Android apps for technicians to provide support from their mobile devices.
- Mobile Device Connectivity
- Ability to connect to Android and iOS devices (Take Control Plus).
- Brandable and Intuitive User Experience
- Customize logos, messages, alerts, and terms of service for a consistent brand image.
- Live Chat and Fast File Transfers
- Real-time communication and quick exchange of files during a session.
- Powerful Troubleshooting Tools
- Access to device information and specs for efficient diagnostics.
- Batch Scripting
- Automate tasks with batch scripts (Take Control Plus).
- Registry Editing
- Directly edit the remote device's registry for advanced troubleshooting (Take Control Plus).
- Secrets Vaults
- Securely manage and access credentials (Take Control Plus).
- Real-time Session Monitoring
- Monitor active sessions (Take Control Plus).
- Survey Creation Tools
- Create post-session surveys to gather customer satisfaction feedback (Take Control Plus).
- Technician Performance Reporting
- Generate reports on technician efficiency and productivity (Take Control Plus).
- Unlimited Parallel Support Sessions
- Conduct multiple remote sessions simultaneously.
- Sophisticated Encryption
- Ensures the security of data and sessions.
- Multi-Factor Authentication (MFA)
- Adds an extra layer of security for logins and connections.
- Quick Connection Methods for End Users
- Simple setup via website buttons, links, PIN codes (startcontrol.com).
- One-Click Connections
- Seamlessly launch sessions directly from N-sight RMM, N-central, MSP Manager, or asset views.
- Passportal Integration
- Inject credentials from Passportal to expedite access.
- Command Line Interface
- Open a command line interface for behind-the-scenes work without interrupting users.
- Sharp Diagnostic Tools
- Tools for quick identification and resolution of problems.
- Session Transfer
- Easily transfer active support sessions between technicians.
- Mobile Camera Sharing
- Invite users to share their mobile device camera for remote visual assistance (Take Control Plus, for on-site visibility when remote access is lost).
- Support for 4K+ Resolution
- High-resolution display capabilities.
- Multi-monitor Support
- View and control multiple monitors on the remote device.
- Access System Information
- Retrieve detailed system information from a central console.
- Wake-on-LAN (WOL)
- Remotely power on devices.
- Integration with N-able Ecosystem
- Connects seamlessly with N-sight RMM and N-central.
- Insightful Reporting and Feedback
- Provides valuable data from pre- and post-session surveys.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Take Control
N-able Take Control is a remote-control software from N-able that helps MSPs swiftly resolve issues while delivering notable customer service. It provides multilingual support, quick device connection in typically eight seconds or less, and comprehensive troubleshooting with device information and specifications so IT support teams can efficiently assist clients. The software also lets users configure and customize settings via an admin dashboard to align with their specific business needs. Additionally, Take Control supports multiple languages including Portuguese, Italian, French, Spanish, and German. Key capabilities: multilingual support fast device connection detailed troubleshooting customizable admin dashboard quick issue resolution Best for: managed service providers that need effective remote support solutions.
Take Control Details
Take Control's In-App Market Place
Does Take Control have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Nzd (NZ$), Jpy (¥), Chf (CHF), Ils (₪), Sek (kr), Dkk (kr), Nok (kr), Hkd (HK$), Sgd (S$), Krw (₩), Rub (₽), Try (₺), Thb (฿), Twd (NT$), Pln (zł), Czk (Kč), Huf (Ft), Idr (Rp), Mxn (Mex$), Myr (RM), Php (₱), Zar (R), Ngn (₦), Inr (₹), Kwd (K.D), Sar (SR), Aed (د.إ), Brl (R$), Ars ($), Clp ($), Cop (COL$), Pen (S/.), Vnd (₫), Uah (₴), Sgd (S$), Php (₱), and Gbp (£).
Pros & Cons
- Fast Connections: Connects to devices in under 8 seconds*, minimizing downtime.
- Cross-Platform Support: Compatible with Windows, Mac, Linux, iOS, and Android.
- Robust Remote Tools: Offers live chat, file transfers, session recording, registry editing, terminal access, and camera sharing.
- Attended & Unattended Access: Supports both modes for flexible troubleshooting.
- Strong Security: Features encryption and multi-factor authentication (MFA).
- Potential Learning Curve: Rich toolset may require training for new users.
- Performance Can Vary: Connection speed and stability may depend on network or device specs.
- Standalone Limitations: Best experience seems tied to integration with other N‑able products.
Take Control's Support Options
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