About TASKE Contact
TASKE Contact is a contact center software/platform from TASKE International that provides tools for managing customer interactions and reporting. It combines call routing, performance analytics, and real-time monitoring so businesses can improve their operational efficiency. This platform helps organizations track agent activity, understand customer behavior, and manage workloads effectively. TASKE Contact also supports custom reporting features and integrates with existing communication systems, allowing for tailored solutions to meet specific needs. Key capabilities: call routing performance analytics real-time monitoring custom reporting system integration Best for: contact center managers that need to improve customer service operations and agent performance.
TASKE Contact is a cloud-based contact center analytics and performance management platform designed to provide businesses with valuable insights into customer interactions and agent performance. It offers a comprehensive suite of features, including real-time monitoring of key metrics such as call volume, wait times, and agent availability. This allows managers to proactively identify and address issues, ensuring optimal contact center performance. Furthermore, TASKE Contact provides access to a wide range of customizable reports, including agent performance reports, customer satisfaction surveys, and call quality monitoring reports. These reports offer valuable insights into historical trends, enabling data-driven decision-making and continuous improvement. A unique feature of TASKE Contact is the Contact Flow Visualizer, which allows users to graphically represent customer interactions, including hold times, transfers, and sentiment. This visual representation helps identify bottlenecks in the customer journey and pinpoint areas for improvement in operational efficiency. TASKE Contact is designed with a user-friendly interface, making it easy to navigate and use, even for those without extensive technical expertise.
Pros & Cons
- +Simplifies call activity tracking with features to monitor agent availability.
- +Facilitates centralized workflows for better office management.
- +User-friendly interface with easy navigation for filtering calls.
- +Enables quick identification of call data by various parameters.
- +Supports daily operations effectively with its real-time monitoring tools.
- −Limited reporting options and lack of robust data analysis features.
- −Frequent system malfunctions leading to inconsistent call recording.
- −Entire days of call data missing due to system issues.
- −Moderate integration with existing IT systems, requiring adjustments.
- −Initial learning curve due to inadequate official training resources.
Features
Key features
- 1. Real-Time Omnichannel Monitoring
- View live data on call volumes, wait times, agent activity, and more.
- 2. Historic Analytics & Reporting
- Create reports on agent and contact center performance for insights.
- 3. Contact Flow Visualizer
- Track customer interactions, hold and transfer times, and sentiment filtering.
- 4. Customizable Dashboards
- Tailor dashboards to your specific management needs.
- 5. Smooth Integrations
- Compatible with major systems and platforms like Amazon Connect.
Additional features
- 1. Real-Time Monitoring
- 2. Historical Reporting
- 3. Contact Flow Visualization
- 4. Customizable Dashboards
- 5. Agent Performance Tracking
- 6. Omnichannel Support
- 7. Call Tracking & Analysis
- 8. Reporting on Customer Sentiment
- 9. Alerts for Troublesome Calls
- 10. Integration with Amazon Connect
- 11. User-Friendly Interface
- 12. Training & Knowledge Base Support
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to TASKE Contact
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Saigen Speech-to-Text Software
Saigen Speech-to-Text Software is a speech recognition platform from Saigen that provides accurate speech-to-text solutions…
Phone Anchor
Phone Anchor is a communication software/platform from mNotify that connects businesses with customers through various…
About TASKE Contact
TASKE Contact is a contact center software/platform from TASKE International that provides tools for managing customer interactions and reporting. It combines call routing, performance analytics, and real-time monitoring so businesses can improve their operational efficiency. This platform helps organizations track agent activity, understand customer behavior, and manage workloads effectively. TASKE Contact also supports custom reporting features and integrates with existing communication systems, allowing for tailored solutions to meet specific needs. Key capabilities: call routing performance analytics real-time monitoring custom reporting system integration Best for: contact center managers that need to improve customer service operations and agent performance.
TASKE Contact Details
TASKE Contact's In-App Market Place
Does TASKE Contact have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr.), CNY (¥), HKD (HK$), NZD (NZ$), NOK (kr), SEK (kr), DKK (kr), SGD (S$), INR (₹)
Pros & Cons
- Simplifies call activity tracking with features to monitor agent availability.
- Facilitates centralized workflows for better office management.
- User-friendly interface with easy navigation for filtering calls.
- Enables quick identification of call data by various parameters.
- Supports daily operations effectively with its real-time monitoring tools.
- Limited reporting options and lack of robust data analysis features.
- Frequent system malfunctions leading to inconsistent call recording.
- Entire days of call data missing due to system issues.
- Moderate integration with existing IT systems, requiring adjustments.
- Initial learning curve due to inadequate official training resources.
TASKE Contact's Support Options
Email Address
support@taske.comTASKE Contact's Alternatives
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Saigen Speech-to-Text Software
Saigen Speech-to-Text Software is a speech recognition platform from Saigen that provides accurate speech-to-text solutions…
Phone Anchor
Phone Anchor is a communication software/platform from mNotify that connects businesses with customers through various…
