About Teamwork Desk
Teamwork Desk offers software tools from Teamwork.com to support day-to-day operational needs. Public product information is limited, so confirm specific modules with the vendor directly. Key capabilities: Core workflow management Data export and backup Integration support Configurable settings and roles Reporting and visibility Best for: businesses wanting operational visibility and consistent execution.
Teamwork Desk is a client-support help desk built to streamline service delivery for agencies and service-based teams. Its biggest strength is how tightly it integrates support tickets with Teamwork.com’s project-management ecosystem—turning client emails into tasks, time entries, and billable work in just a few clicks. Instead of hopping between separate tools, your team sees communication, tasks, and ticket status all in one connected workflow, giving you full visibility from request to resolution. The platform heavily leans on automation: tickets can be prioritized, routed, and escalated instantly, ensuring nothing gets buried. Shared inboxes make team communication easier, while custom views help every agent focus on what matters. New staff also benefit from built-in onboarding tools like Training Wheels and Help Docs, helping them get productive faster without constant supervision. For client-facing workflows, Teamwork Desk offers a branded portal where customers can submit and track requests with required fields—meaning fewer back-and-forth emails and better information upfront. It also supports custom triggers and support levels per client, which is great for agencies that operate tiered or SLA-based support models.
Pros & Cons
- +Teamwork Desk converts tickets into tasks instantly, cutting out repetitive manual work.
- +It connects seamlessly with Teamwork.com, giving full visibility between support tickets and project tasks.
- +The shared inbox keeps communication unified so teams never lose track of an email.
- +Automations handle prioritizing, sorting, and escalating requests without human effort.
- +A customizable client portal makes it easier for clients to submit and track requests.
- −Its most powerful features shine only when paired with the full Teamwork.com ecosystem.
- −Automations and workflow setups may take time for new users to learn.
- −Teams wanting a standalone help desk might find more feature depth in other tools.
- −Client portal customization is solid but less advanced than some enterprise systems.
Features
Key features
- Ticket-to-Task Conversion – Turn support tickets into billable tasks instantly.
- Automated Workflows – Prioritize, sort, and escalate requests automatically.
- Shared Inbox Management – Keep all client communication organized in one place.
- Client Portal – Give clients a space to submit and track their requests.
- Task & Project Sync – Sync tasks between Desk and Teamwork.com for full visibility.
- Help Docs & Training Tools – Onboard new agents faster with built-in training aids.
- Custom Support Rules – Build client-specific triggers, fields, and workflows.
- Reporting & Analytics – Track time, agent performance, and customer happiness.
- HIPAA Compliance – Secure handling of sensitive health information.
Additional features
- Instant Ticket-to-Task Creation – Convert incoming requests into actionable tasks without switching tools.
- Seamless Task Integration – Sync tasks bidirectionally between Desk and Teamwork.com projects.
- Automated Prioritization & Escalation – Use rules to route, categorize, or escalate tickets automatically.
- Shared Inbox View – Organize all team emails in a central collaborative inbox.
- Custom Views & Filters – Tailor your inbox to highlight what matters most.
- Client Portal Customization – Personalize the submission and tracking experience for each client.
- Mandatory Client Fields – Reduce back-and-forth by collecting required info upfront.
- Tiered Support Tools – Use triggers to assign service levels and workflows per client.
- Help Docs Library – Give clients self-service access to answers and troubleshooting.
- Training Wheels Tool – Speed up agent onboarding with guided training features.
- Happiness Scoring – Capture customer satisfaction and monitor trends.
- Time Tracking on Tickets – Track billable hours and monitor support workload.
- Agent & Company-Level Metrics – Measure performance across the entire team.
- Project & Communication Visibility – See support conversations alongside ongoing project work.
- HIPAA Compliance – Protect sensitive health data with industry-standard safeguards.
- Scalable Setup – Built to support growing agencies, consulting firms, and service teams.
Pricing
Monthly plans
Free
USD 13.99
Countries & Languages
Interface languages
Billing currencies
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About Teamwork Desk
Teamwork Desk offers software tools from Teamwork.com to support day-to-day operational needs. Public product information is limited, so confirm specific modules with the vendor directly. Key capabilities: Core workflow management Data export and backup Integration support Configurable settings and roles Reporting and visibility Best for: businesses wanting operational visibility and consistent execution.
Teamwork Desk Details
Teamwork Desk's In-App Market Place
Does Teamwork Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Free
USD 13.99
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SGD (S$), NZD (NZ$), INR (₹), HKD (HK$), CNY (¥), SEK (kr), DKK (kr), NOK (kr), ZAR (R), AED (د.إ), BRL (R$), MXN ($)
Pros & Cons
- Teamwork Desk converts tickets into tasks instantly, cutting out repetitive manual work.
- It connects seamlessly with Teamwork.com, giving full visibility between support tickets and project tasks.
- The shared inbox keeps communication unified so teams never lose track of an email.
- Automations handle prioritizing, sorting, and escalating requests without human effort.
- A customizable client portal makes it easier for clients to submit and track requests.
- Its most powerful features shine only when paired with the full Teamwork.com ecosystem.
- Automations and workflow setups may take time for new users to learn.
- Teams wanting a standalone help desk might find more feature depth in other tools.
- Client portal customization is solid but less advanced than some enterprise systems.
Teamwork Desk's Support Options
Email Address
support@teamwork.comContact
+353 21 2128700Teamwork Desk's Alternatives
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