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Telavox

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Software Status:Active

About Telavox

Telavox is a mobile communications platform from Telavox that focuses exclusively on businesses across multiple markets. It provides features such as market selection, a demo to explore functionalities, and comprehensive FAQs about operation to help users understand the service better. Telavox is designed specifically for European markets, offering tailored solutions for both small businesses and mid-market companies. This platform ensures that businesses can communicate effectively and efficiently without the complications of personal user services. Key capabilities: market selection product demo FAQs mobile communication solutions business-focused services Best for: businesses looking for dedicated mobile communication in the European sector.

Telavox Details

Vendor
Telavox
Year Launched
2003
Location
Stora Varvsgatan 6a, Malmö, 21119, SE
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
Sweden, Denmark, Norway, Finland, Belgium (FR), Belgium (NL), France, Spain
Languages
Swedish, Finland, Norwegian Bokmål, Danish, Spanish, French (FR), French (BE), Dutch (BE)
Users
Telavox is a flexible solution suitable for companies in all industries and of all sizes. Whether you are a small 1-person company or at enterprise level, you can simply scale it to your needs.
Industries Served
Healthcare, Finance, Retail, Education, Technology
Tags
Call Center Software, Telavox

Telavox's In-App Market Place

Does Telavox have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

ISK (kr)

Pros & Cons

  • 1. Unified Communications: Telavox offers a combined solution of mobile and landline telephony, a switchboard, and case management within a single app. This simplifies communication and management.
  • 2. Ease of Use: They emphasize user-friendliness in both their app and administration, claiming it requires no IT expertise.
  • 3. Integration with other systems: Telavox integrates with popular business tools like HubSpot, Salesforce, Microsoft Teams, Freshdesk, Zendesk, and Google Workspace, streamlining workflows.
  • 4. Case Management: The built-in case management system helps organize and track customer interactions, improving efficiency.
  • 5. Unlimited Calls: Offers unlimited mobile and landline calls, providing predictable costs.
  • 6. 5G Support: Provides faster mobile data speeds with 5G connectivity.
  • 7. Self-Service Administration: Allows businesses to manage their telephony and switchboard settings themselves, without needing to contact support for basic changes.
  • 8. Multi-Device Access: Services are accessible via mobile and computer.
  • 1. Potential Vendor Lock-in: Integrating deeply with Telavox's system could make it more difficult to switch providers in the future.
  • 2. Dependence on App/Internet Connection: The service relies heavily on their app and a stable internet connection. Outages or app issues could disrupt communication.
  • 3. Limited Information on Scalability for Very Large Enterprises: While they mention serving 1 million users, there's limited information on how well the system scales for very large, complex organizations with highly specific telephony needs.
  • 4. Focus on Business Users: The service is specifically designed for businesses, so it may not be suitable for individual consumers.
  • 5. Geographic Availability: While they state "available in all countries," it's worth verifying specific coverage and service quality in your region.

Telavox's Support Options

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