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Tethr

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Software Status:Active

About Tethr

Tethr is a communication analytics software from Tethr that helps organizations analyze customer interactions. It combines call transcription, sentiment analysis, and performance metrics so businesses can understand customer experiences better. Tethr enables teams to identify trends in conversations, measure agent effectiveness, and improve training processes. The platform provides insights into customer satisfaction and areas for improvement, allowing for data-driven decision making. Key capabilities: call transcription sentiment analysis performance metrics conversation insights training support Best for: customer service teams that need to improve interaction quality and drive customer satisfaction.

Tethr Details

Vendor
Tethr
Year Launched
2012
Location
10900 Research Blvd Ste 160C, Unit #2065 Austin, TX 78759
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Japanese
Users
Customer Experience Professionals, Customer Care Teams, Sales & Marketing Teams, Quality Assurance Specialists, Contact Center Managers, Operations Managers
Industries Served
Credit Unions, Insurance, Utilities, Financial Services, Telecommunications, Healthcare, Retail, Education, Technology
Tags
Call recording, Tethr

Tethr's In-App Market Place

Does Tethr have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$)

Pros & Cons

  • Fast implementation: The platform provides quick setup and easy integrations with minimal effort, allowing businesses to begin acting on insights rapidly.
  • Scalability: It analyzes 100% of conversations, making it suitable for businesses of various sizes, especially those handling high volumes of customer interactions.
  • Focus on critical issues: Prescriptive dashboards prioritize the most pressing problems, helping businesses target areas with the highest opportunity for improvement.
  • Reliance on AI accuracy: As an AI-driven tool, Tethr's effectiveness depends on the quality and accuracy of its models, which may need fine-tuning for specific industries or use cases.
  • Limited details on customization: While it offers a prebuilt library of models, more information on customization and flexibility for unique business needs is scarce.
  • Potential for data overload: With its ability to analyze all conversations, there may be an overwhelming amount of data to process, requiring efficient management of insights.

Tethr's Support Options

Email Address

info@tethr.com

Contact

512-910-4440

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