About Thena
Thena is an AI customer support platform from Thena designed to change B2B support. It includes omni-channel ticketing, AI chat agents, and integrations with Slack, Email, and MS Teams so teams can focus on more complex issues while automating repetitive tasks. Built specifically for B2B environments, Thena helps resolve customer issues quickly and effectively by connecting various support channels and automatically triaging and routing tickets for resolution. This increases efficiency, ensuring that teams can prioritize urgent matters without getting bogged down by routine inquiries. Key capabilities: omni-channel ticketing AI chat agents Slack/Email/MS Teams integrations auto-triage ticket routing Best for: B2B organizations that need to improve customer support efficiency.
Thena is a sophisticated account-based marketing (ABM) software designed to transform customer support and engagement, especially for businesses leveraging Slack as their primary communication tool. It offers a tiered pricing model that caters to various business sizes and needs, starting from the Core plan and scaling up to the Enterprise level. Thena’s Core plan, priced at $64 per user per month (billed annually), includes foundational features like ticketing and assignment, triage, SLA management, Kanban board, and basic analytics. These features are essential for businesses looking to streamline their customer support process within Slack, ensuring that customer queries are efficiently managed and resolved. The integration with email allows for seamless communication, making it easier to track and respond to customer requests. As businesses grow and their needs become more complex, Thena’s Pro plan, at $79 per user per month (billed annually), offers advanced capabilities. This plan builds on the Core features by adding a webchat widget, AI-powered tags, custom fields, API access, and Slack broadcaster.
Pros & Cons
- +Seamless Slack Integration: Thena is designed to integrate deeply with Slack, making it easy for teams already using Slack to manage customer interactions without needing to switch platforms. This integration helps streamline communication and reduces the learning curve for users.
- +AI-Powered Features: Thena leverages AI for sentiment analysis, ticket prioritization, and other automated processes, significantly reducing the manual effort required for managing customer support. These AI capabilities help ensure that urgent issues are addressed promptly and efficiently.
- +Scalable Plans: Thena offers tiered pricing plans—Core, Pro, and Enterprise—catering to businesses of varying sizes and needs. Each plan builds on the previous one, allowing businesses to scale their usage and add more advanced features as they grow.
- +Advanced Analytics: The Pro and Enterprise plans include comprehensive analytics tools that provide deeper insights into customer interactions and support efficiency, helping businesses make data-driven decisions.
- +Customizable and Flexible: The software allows for customization with features like custom fields, API access, and the ability to add multiple Slack workspaces. This flexibility makes it adaptable to different business requirements.
- −Limited Integrations in Core Plan: The Core plan offers minimal integrations, which may be limiting for businesses that rely on multiple tools. Companies looking for more extensive integration options will need to upgrade to the Pro or Enterprise plans.
- −No Free Trial for Pro and Enterprise Plans: Thena does not offer a free trial for its Pro and Enterprise plans, which could be a disadvantage for businesses wanting to fully evaluate the software before making a financial commitment.
- −Basic Feature Set in Core Plan: While the Core plan is affordable, its feature set may be too basic for some businesses, particularly those needing more advanced tools or integrations from the outset.
- −Premium Pricing for Higher Plans: The Pro and Enterprise plans are priced higher and may be costly for small businesses or startups, particularly given the minimum user requirements.
Features
Key features
- Slack Integration
- Thena seamlessly integrates with Slack, enabling businesses to manage customer interactions directly within the platform.
- AI-Powered Sentiment Analysis
- It uses AI to assess the sentiment, urgency, and action required for customer messages.
- Kanban Board Management
- Organizes customer requests and interactions through a Kanban board, simplifying task management.
- Customer Service Metrics
- Provides analytics and metrics to evaluate customer service performance on Slack.
Additional features
- Slack integration for ABM
- AI-driven sentiment and urgency detection
- Kanban board for request management
- Customer service performance analytics
- Integration with other enterprise messaging tools like Microsoft Teams
Pricing
Monthly plans
Core
USD 64
Countries & Languages
Interface languages
Billing currencies
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About Thena
Thena is an AI customer support platform from Thena designed to change B2B support. It includes omni-channel ticketing, AI chat agents, and integrations with Slack, Email, and MS Teams so teams can focus on more complex issues while automating repetitive tasks. Built specifically for B2B environments, Thena helps resolve customer issues quickly and effectively by connecting various support channels and automatically triaging and routing tickets for resolution. This increases efficiency, ensuring that teams can prioritize urgent matters without getting bogged down by routine inquiries. Key capabilities: omni-channel ticketing AI chat agents Slack/Email/MS Teams integrations auto-triage ticket routing Best for: B2B organizations that need to improve customer support efficiency.
Thena Details
Thena's In-App Market Place
Does Thena have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Core
USD 64
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$)
Pros & Cons
- Seamless Slack Integration: Thena is designed to integrate deeply with Slack, making it easy for teams already using Slack to manage customer interactions without needing to switch platforms. This integration helps streamline communication and reduces the learning curve for users.
- AI-Powered Features: Thena leverages AI for sentiment analysis, ticket prioritization, and other automated processes, significantly reducing the manual effort required for managing customer support. These AI capabilities help ensure that urgent issues are addressed promptly and efficiently.
- Scalable Plans: Thena offers tiered pricing plans—Core, Pro, and Enterprise—catering to businesses of varying sizes and needs. Each plan builds on the previous one, allowing businesses to scale their usage and add more advanced features as they grow.
- Advanced Analytics: The Pro and Enterprise plans include comprehensive analytics tools that provide deeper insights into customer interactions and support efficiency, helping businesses make data-driven decisions.
- Customizable and Flexible: The software allows for customization with features like custom fields, API access, and the ability to add multiple Slack workspaces. This flexibility makes it adaptable to different business requirements.
- Limited Integrations in Core Plan: The Core plan offers minimal integrations, which may be limiting for businesses that rely on multiple tools. Companies looking for more extensive integration options will need to upgrade to the Pro or Enterprise plans.
- No Free Trial for Pro and Enterprise Plans: Thena does not offer a free trial for its Pro and Enterprise plans, which could be a disadvantage for businesses wanting to fully evaluate the software before making a financial commitment.
- Basic Feature Set in Core Plan: While the Core plan is affordable, its feature set may be too basic for some businesses, particularly those needing more advanced tools or integrations from the outset.
- Premium Pricing for Higher Plans: The Pro and Enterprise plans are priced higher and may be costly for small businesses or startups, particularly given the minimum user requirements.
Thena's Support Options
Community Forums
https://marketing.thena.ai/cs-parliamentThena's Alternatives
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