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Think Help Desk

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Software Status:Active

About Think Help Desk

Think Help Desk is a service management software from SolarWinds that simplifies ticketing and asset management tasks. It provides a customer portal, reporting tools, and ticket management features so organizations can effectively track and resolve issues. The software is designed for ease of use, allowing users to manage service requests efficiently. With functionalities such as customizable ticket categories and automated notifications, it supports both IT and non-IT service desk operations. Key capabilities: customer portal reporting tools ticket management asset tracking automated notifications Best for: IT professionals and support teams that need to manage service requests and track assets effectively.

Think Help Desk Details

Vendor
Think Tank Software
Year Launched
1990
Location
101 W. 84th Drive, Merrillville, IN 46410, US
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
Help desk teams, customer support representatives, IT support staff, operations teams, and service managers handling inbound inquiries and support tasks.
Industries Served
Technology and software companies, ecommerce, education, healthcare, finance, government offices, and any organisation that needs structured support and customer service management.
Tags
Help desk software, ticket management, SLA enforcement, knowledge base, multi‑channel support, workflow automation, reporting and analytics, canned responses, customer satisfaction

Think Help Desk's In-App Market Place

Does Think Help Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$)

Pros & Cons

  • Consolidates support across channels for faster and more organised resolution.
  • SLA tools help teams stay accountable to service expectations and standards.
  • Self‑service knowledge base reduces common inquiries and lightens support load.
  • Custom forms ensure tickets capture the right context and details up front.
  • Reporting helps teams track trends and performance for better planning and staffing.
  • Smaller organisations with minimal support needs may find some features more than needed.
  • Teams may require time to set up and fine‑tune workflows and automation rules.
  • Full value of reporting depends on consistent ticket categorisation and use.
  • Advanced features may be tied to paid tiers rather than basic plans.

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