ThinkOwl

Additional features

AI-Powered Automation

Revolutionizes business processes across various areas by automating tasks and communications using advanced AI.

Conversational Self-Service

Enables customers to resolve their own issues autonomously through AI-driven dialogues across multiple channels.

Customer Communication Automation

Automates responses and manages interactions with customers efficiently.

Productivity Boost

Aims to significantly increase efficiency in customer support and overall business operations.

OwlForce Module

A component that fully or partially automates processes, manages customer dialogues across channels, and handles intelligent document processing.

Automated Customer Dialogues

OwlForce manages entire customer conversations across channels like social media, email, chat, WhatsApp, Messenger, voice, and telephone.

Intelligent Document Processing

OwlForce automatically and accurately processes various documents (emails, attachments, scans), understanding their content, identifying relevant entities, and contextualizing information.

Robotic Process Automation (RPA)

Integrated within OwlForce to automate data extraction from documents/emails and seamlessly transfer it into company systems.

Multilingual AI

OwlForce is capable of processing voice messages, emails, and text in 18 different languages.

AI-Assisted Service Desk (OwlDesk)

A cloud-based service desk and ticketing system that uses AI to support customer service teams.

Omnichannel Inbox

OwlDesk centralizes all customer messages from various channels into a single inbox, with AI managing ticket distribution.

AI-Supported Processes

OwlDesk assists teams with intelligent case management, providing information from knowledge management and similar past processes.

AI-Powered Translation

OwlDesk facilitates understanding of foreign language texts by providing AI-powered translations for employees.

AI-Generated Suggestions

OwlDesk automatically recommends accurate answers to agents from system data and knowledge bases, improving response quality over time.

Workflow Automation

OwlDesk allows effortless management and customization of customer service processes and responsibilities using digital workflows based on BPMN.

AI-Driven Digital Communication (ThinkOwl Conversations)

Transforms traditional paper-based customer communication into digital interactions.

Digital Self-Service Options

ThinkOwl Conversations provides features like mobile forms, electronic signatures, and a chat function for customer inquiries.

Digital Document Exchange

ThinkOwl Conversations enables quick and secure digital exchange of documents with customers, either as one-off deliveries or via a digital postbox.

Mobile Forms Creation

ThinkOwl Conversations allows hospitals to create intelligent, paperless forms that customers can fill and sign on smartphones.

Digital Identification & Signatures

ThinkOwl Conversations offers secure methods for customer identification and legally binding electronic signatures (EES, FES, QES, 2FA, Nect, Video-Ident).

fileee Business Module

A cloud-based document management system that uses AI to read, categorize, and automate workflows for business-relevant documents.

Audit-Proof Document Archiving

fileee Business ensures documents are archived in a legally compliant and secure manner.

Export to Accounting Software

fileee Business allows direct export of documents to popular accounting software like DATEV, lexoffice, Agenda, and SevDesk.

Team Document Management

fileee Business facilitates collaborative work on documents with controlled access for relevant team members.

Task Assignment for Documents

fileee Business enables assigning tasks related to documents, such as invoice approvals or contract processes.

fileee Private (End-User App)

A digital assistant for end-users to digitize, organize, and securely exchange documents with companies.

Document Import (fileee Private)

Allows scanning documents via smartphone, uploading PDFs, or importing from emails/cloud storage.

Smart Document Search (fileee Private)

AI analyzes documents for quick and highlighted searching of necessary information.

fileee Box for Original Documents (fileee Private)

Physical box with barcode integrated with the app for organizing original paper documents.

Secure Document Exchange with Companies (fileee Private)

Users can securely share documents and communicate with companies through fileeeSpaces and chat.

Support & Resources

Access to various learning materials including e-magazines, blogs, videos, a library, and a dedicated support center.

Free Trial

Opportunity to experience the platform's features without initial cost.

Book a Demo

Option to schedule a personalized demonstration of the platform.