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Tier2 Tickets

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Software Status:Active

About Tier2 Tickets

Tier2 Tickets is a ticket management software/platform from Tier2tickets that helps boost client satisfaction and close more sales. It combines easy-to-open tickets, customizable helpdesk buttons, and direct support contact options so users can manage inquiries efficiently. This software allows businesses to register and create a branded support system that aligns with their needs. Users can easily access support through a dedicated phone number and email for prompt assistance. Key capabilities: easy-to-open tickets brand the own helpdesk buttons direct support contact registration options client inquiry management Best for: customer service teams that need an efficient way to manage client requests and improve response times.

Tier2 Tickets Details

Vendor
Tier2tickets
Year Launched
2018
Location
Macon, GA US
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
IT support teams, Managed service providers, Enterprise IT departments, Internal helpdesk teams
Industries Served
Information Technology, Managed Services, Healthcare, Education, Finance, Manufacturing
Tags
Help Desk, Ticketing System, Customer Support, IT Support, Incident Management, Service Desk

Tier2 Tickets's In-App Market Place

Does Tier2 Tickets have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$).

Pros & Cons

  • The physical USB button is a brilliant marketing tool that makes your services feel tangible to non-techy clients.
  • Seeing the user's last 20 actions saves hours of "what did you click?" back-and-forth conversations.
  • Automated diagnostics mean your techs stop wasting time on basic info gathering and start fixing problems immediately.
  • Not needing passwords for ticket submission removes a huge barrier that usually stops frustrated users from asking for help.
  • The software works even when the internet is down, which is usually when clients need you the most.
  • Setting up custom scripts and dispatcher rules might take a bit of initial "tinkering" to get exactly right.
  • End-users might accidentally bump a physical USB button, leading to a few accidental or "ghost" tickets.
  • The "last 20 actions" recording could potentially make some privacy-conscious employees feel a little bit uneasy.
  • You’ll need to manage another tool in your stack alongside your existing PSA and RMM software.
  • Small MSPs on a tight budget might find the cost hard to justify compared to standard email ticketing.

Tier2 Tickets's Support Options

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