About Tikit
Tikit is a business connectivity software from BT Global Services that provides broadband and connectivity solutions tailored for various industries. It combines business solutions users can rely on, solutions for the industry, and exploratory tools to help users find the right business options. This platform ensures reliable internet access and connectivity, catering to the specific needs of different sectors. With BT Business, clients benefit from strong security measures and support for their operational demands. Key capabilities: business broadband industry-specific solutions connectivity options exploration features strong security Best for: businesses looking for dependable connectivity and tailored solutions to meet their industry requirements.
TIKIT BY CIRESON is a modern helpdesk software designed to simplify how organizations manage support requests, incidents, and service interactions. Built with a strong focus on the Microsoft ecosystem, its primary purpose is to help IT and business support teams handle tickets efficiently while meeting ITIL best practices. Key features include ticket creation and tracking, workflow automation, self-service portals, and reporting tools that improve visibility into support operations. The user interface of TIKIT BY CIRESON is clean, familiar, and intuitive, especially for organizations already using Microsoft tools. The layout follows a logical structure that makes navigation straightforward for both agents and end users. Dashboards present tickets, priorities, and statuses clearly, reducing the learning curve. The integration into familiar environments like Microsoft Teams enhances usability by allowing users to submit and manage tickets without switching platforms. Functionality is one of TIKIT BY CIRESON’s strongest areas. It supports incident, problem, and request management, automated routing, SLA tracking, and knowledge base access. A standout feature is its deep Microsoft Teams integration, which turns Teams into a functional helpdesk interface.
Pros & Cons
- +It feels like a natural part of your daily workflow since it lives entirely inside Microsoft Teams.
- +You can stop wasting money on extra licenses by squeezing more value out of your Microsoft 365 subscription.
- +Setting it up is incredibly fast, often getting teams up and running in less than two hours.
- +The right-click ticket creation makes capturing issues from messy chat threads feel like a total breeze.
- +Having the support team jump on a call to help you configure everything for free is a huge win.
- −It might feel a bit limiting if your company doesn't rely heavily on the Microsoft ecosystem.
- −The chatbot can sometimes be a little stubborn or require extra fine-tuning to understand complex user requests.
- −New users might find the initial permissions and setup through the Microsoft admin center slightly overwhelming.
- −Smaller teams on tight budgets might find the per-agent pricing a bit steep compared to basic tools.
- −Advanced reporting relies on Power BI, which adds another layer of complexity for teams not familiar with data tools.
Features
Key features
- Native Microsoft Teams Integration
- Users can create, update, and track tickets directly within the Teams interface without switching to external portals.
- AI-Powered Virtual Agent
- An intelligent assistant deflects repetitive queries by providing self-service knowledge and conversational support to end users.
- Chat-to-Ticket Conversion
- Support staff can instantly turn any Microsoft Teams message into a structured ticket with a simple right-click.
- Multi-Department Support
- The system allows various teams like HR, Facilities, and Finance to operate their own private service desks within a shared environment.
- Microsoft 365 Ecosystem Connectivity
- The software taps directly into existing tools like Entra ID for identity, Intune for device management, and Power BI for advanced reporting.
Additional features
- Ticket Management
- Enables the creation, tracking, and resolution of support requests within a centralized system.
- Tikit Virtual Agent
- Provides a dedicated AI assistant for users to submit requests and receive automated knowledge base answers.
- Custom Branding
- Allows organizations to personalize the Virtual Agent's name, icon, and colors to match their brand identity.
- Email Integration
- Facilitates ticket submission and updates through a seamless Microsoft Outlook connection for those who prefer email.
- Automated Workflows
- Leverages Power Automate and Logic Apps to streamline repetitive tasks like employee onboarding and offboarding.
- Advanced Reporting
- Integrates with Power BI and Excel to create customized dashboards for tracking performance and KPIs.
- Knowledge Base
- Stores central repositories and uploaded files to empower users with self-service troubleshooting.
- Service Level Agreements (SLAs)
- Manages and monitors resolution timelines to ensure support teams meet their commitment goals.
- Template System
- Uses custom forms and ticket templates to ensure the right information is collected from the start.
- Intune Integration
- Grants support agents direct access to device inventory and management tools for faster troubleshooting.
- Notification Center
- Delivers real-time updates and contextual alerts to both agents and users across devices.
- Lifecycle Management
- Supports structured phases of work, allowing agents to skip tasks or manually transition ticket stages.
Pricing
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Interface languages
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About Tikit
Tikit is a business connectivity software from BT Global Services that provides broadband and connectivity solutions tailored for various industries. It combines business solutions users can rely on, solutions for the industry, and exploratory tools to help users find the right business options. This platform ensures reliable internet access and connectivity, catering to the specific needs of different sectors. With BT Business, clients benefit from strong security measures and support for their operational demands. Key capabilities: business broadband industry-specific solutions connectivity options exploration features strong security Best for: businesses looking for dependable connectivity and tailored solutions to meet their industry requirements.
Tikit Details
Tikit's In-App Market Place
Does Tikit have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD($)
Pros & Cons
- It feels like a natural part of your daily workflow since it lives entirely inside Microsoft Teams.
- You can stop wasting money on extra licenses by squeezing more value out of your Microsoft 365 subscription.
- Setting it up is incredibly fast, often getting teams up and running in less than two hours.
- The right-click ticket creation makes capturing issues from messy chat threads feel like a total breeze.
- Having the support team jump on a call to help you configure everything for free is a huge win.
- It might feel a bit limiting if your company doesn't rely heavily on the Microsoft ecosystem.
- The chatbot can sometimes be a little stubborn or require extra fine-tuning to understand complex user requests.
- New users might find the initial permissions and setup through the Microsoft admin center slightly overwhelming.
- Smaller teams on tight budgets might find the per-agent pricing a bit steep compared to basic tools.
- Advanced reporting relies on Power BI, which adds another layer of complexity for teams not familiar with data tools.
Tikit's Support Options
Email Address
support@tikit.comContact
123-456-7890Documentation
https://help.tikit.com/Community Forums
https://community.tikit.com/Chatbot
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