Tikit

0(0 reviews)

Software Status:Active

About Tikit

Tikit is a business connectivity software from BT Global Services that provides broadband and connectivity solutions tailored for various industries. It combines business solutions users can rely on, solutions for the industry, and exploratory tools to help users find the right business options. This platform ensures reliable internet access and connectivity, catering to the specific needs of different sectors. With BT Business, clients benefit from strong security measures and support for their operational demands. Key capabilities: business broadband industry-specific solutions connectivity options exploration features strong security Best for: businesses looking for dependable connectivity and tailored solutions to meet their industry requirements.

Tikit Details

Vendor

CIRESON

Year Launched

2011

Location

3960 W Point Loma Blvd, Suite H5070, SAN DIEGO, California 92110, US

Deployment

Training Options

demo, account manager, community

Countries Served

ALL COUNTRIES

Languages

ENGLISH

Users

IT support teams, service desk agents, system administrators, HR service teams, and internal operations teams.

Industries Served

IT Services, Healthcare, Education, Finance, Government, Manufacturing, Retail.

Tikit's In-App Market Place

Does Tikit have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD($)

Pros & Cons

It feels like a natural part of your daily workflow since it lives entirely inside Microsoft Teams.
You can stop wasting money on extra licenses by squeezing more value out of your Microsoft 365 subscription.
Setting it up is incredibly fast, often getting teams up and running in less than two hours.
The right-click ticket creation makes capturing issues from messy chat threads feel like a total breeze.
Having the support team jump on a call to help you configure everything for free is a huge win.

It might feel a bit limiting if your company doesn't rely heavily on the Microsoft ecosystem.
The chatbot can sometimes be a little stubborn or require extra fine-tuning to understand complex user requests.
New users might find the initial permissions and setup through the Microsoft admin center slightly overwhelming.
Smaller teams on tight budgets might find the per-agent pricing a bit steep compared to basic tools.
Advanced reporting relies on Power BI, which adds another layer of complexity for teams not familiar with data tools.