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About TomTicket

TomTicket is a ticket management software from TomTicket - Tomelytics that provides tools for managing event tickets. It includes features such as ticket sales tracking, customer management, and reporting analytics so event organizers can effectively oversee their ticketing operations. This platform supports real-time updates and integration with various payment gateways for a comprehensive ticketing solution. TomTicket is designed to cater to a variety of events, from concerts to conferences, helping users manage their ticket sales and customer interactions efficiently. Key capabilities: ticket sales tracking customer management reporting analytics real-time updates payment gateway integration Best for: event organizers that need to manage ticket sales and customer relationships.

TomTicket Details

Vendor
TomTicket - Tomelytics
Year Launched
2013
Location
Avenida Brasil 470, Sala 08, Passo Fundo, Rio Grande do Sul 99010-001, BR
Deployment
Training Options
demo, account manager, community
Countries Served
Brazil
Languages
English, Portuguese
Users
Admins, IT professionals, Support agents, Managers
Industries Served
Healthcare, Education, Finance, Retail
Tags
Tags: Help Desk, Ticketing System, Customer Support, Incident Management, Service Desk, IT Support, User-friendly, Tomelytics

TomTicket's In-App Market Place

Does TomTicket have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

BRL (R$)

Pros & Cons

  • Provides affordable helpdesk solutions tailored for SMEs and corporates.
  • Empowers businesses with multi-channel communication and ticket tracking.
  • Offers SLA monitoring tools to improve service accountability.
  • Builds trust with secure encryption and transparent audit trails.
  • Expands digital inclusion across underserved Latin American communities.
  • Faces strong competition from Zendesk, Freshdesk, and ServiceNow globally.
  • Integration with legacy enterprise systems may be complex.
  • Limited global visibility compared to multinational ITSM providers.
  • Requires heavy investment for scaling adoption outside Latin America.
  • Customer support capacity may be stretched during rapid growth.

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