TOPdesk

Register and process all requests and complaints to your IT helpdesk and assign tickets to agents with ease.

Save time helping customers: let end users submit and track tickets, and find answers to common questions 24/7.

Share solutions with fellow agents and increase self-service by publishing FAQs and standard solutions.

Easily manage workflows and changes within your organization, with features like the change planner and automated notifications.

See which company assets you have in the graphical overview, from access passes to company cars.

Register agreements to safeguard the quality of your service delivery.

Automate and stay on top of your operational activities, such as checking backups or preventative maintenance.

Schedule and manage projects effortlessly, and run projects according to standards such as Prince2.

Easily connect with third-party tools and APIs, and process this information in TOPdesk automatically.

Set up action triggers for executing files and automated email notifications, helping you communicate smoothly with end users.

Generate barcode labels from your registered assets without any effort.

Import emails from customers and turn them into tickets automatically, saving you time and resources.

Manage your rooms, services, and assets for all reservations with the easy-to-use scheduling tool.

Keep an eye on which visitors you’re expecting and which are present in your building, helping you improve service levels and security.

Register details of your buildings, rooms, and sites, and keep up-to-date on maintenance tasks.

See which items and objects are purchased and by whom, and let colleagues place their own orders via the Self-Service Portal.

See which cars you have, who’s driving them, when lease contracts expire, and which repairs are done.

Record all your keys and access passes, and see who is using them.