About TOPdesk
TOPdesk is a service management software from TOPdesk that supports IT service management and operations. It provides incident management, change management, and self-service portal features so organizations can manage their IT services effectively. TOPdesk helps teams track incidents, implement changes, and allow users to solve their issues through a self-service option. It is designed to improve communication between IT departments and end-users, ensuring services run smoothly and efficiently. Key capabilities: incident management change management self-service portal reporting and analytics knowledge base Best for: IT departments and service organizations that need to manage service requests and improve user satisfaction.
TOPdesk Details
TOPdesk's In-App Market Place
Does TOPdesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SGD (S$), SEK (kr), DKK (kr), NOK (kr), NZD (NZ$), HKD (HK$).
Pros & Cons
- Effective workload prioritization and categorization
- Strong self-service portal and knowledge base features
- Excellent customer support and implementation process
- Versatile ticketing and automation capabilities
- Flexible deployment options
- Limited chart-building functionality
- Steep learning curve, especially for new users
- Usability issues with specific browsers
- Complex change management process requiring guidance
- Actions and Events module can be frustrating to configure