About Touch
Touch is a software platform from TOUCH TECHNOLOGY AS that supports digital interaction and communication. It provides features such as touch-enabled interfaces, customizable layouts, and real-time data visualization so users can effectively engage with their content. Additionally, it includes tools for analytics and user management to track and improve usage. The platform is designed for both public and private sectors, allowing for versatile applications in various environments such as retail, education, and corporate settings. Key capabilities: touch-enabled interfaces customizable layouts real-time data visualization analytics tools user management Best for: organizations that need to facilitate interactive presentations and data sharing.
Touch by Apple is a versatile call recording software designed to help businesses track and analyze customer interactions for improved customer service and sales performance. One of its standout features is its seamless integration with Apple devices, allowing users to easily record and access calls on their iPhones, iPads, and Mac computers. The user interface of Touch is simple and intuitive, making it easy for even non-technical users to navigate and utilize its features. The design elements are clean and modern, enhancing the overall user experience. Users can quickly access call recordings, search for specific interactions, and playback conversations with ease. What sets Touch apart from its competitors is its advanced call recording capabilities, such as the ability to capture both inbound and outbound calls, annotate recordings with notes and tags, and share recordings with team members for collaboration. The software also offers real-time call monitoring and analytics, allowing users to gain valuable insights into customer behavior and agent performance. In terms of performance, Touch is fast, efficient, and reliable.
Pros & Cons
- +Multi-channel recording supports over 50 communication platforms, including mobile, PBX, Microsoft Teams, chat, and SMS.
- +Fully compliant with international regulations, such as MiFID II, GDPR, and Dodd-Frank, ensuring legal and regulatory adherence.
- +Provides call-recording-as-a-service with managed storage, reporting, and configuration.
- +Offers high service uptime (100%) with proactive 24/7/365 monitoring.
- +Seamless integration with communication channels for industries like finance, contact centers, and telecom operators.
- −Limited details on the user interface and specific customization options.
- −Heavily reliant on web-based access, which may pose challenges for offline environments.
- −Focuses primarily on regulated industries, potentially limiting appeal to non-regulated businesses.
- −Pricing details and deployment timelines are not clearly outlined.
Features
Key features
- Multi-Channel Recording
- Records over 50 digital communication channels, including mobile, fixed lines, Microsoft Teams, Bloomberg, and Refinitiv Messenger.
- Compliance Focus
- Designed to meet regulatory requirements like MiFID II, GDPR, Dodd-Frank, and FCA.
- Managed Service (Call Recording as a Service)
- Provides a complete solution for recording, storing, and accessing communications.
- Web-Based Access
- Offers a web portal for accessing recordings, reporting, and configuration.
- Training and Performance Analytics
- Includes tools for performance management, staff training, and evaluation.
Additional features
- Multi-Channel Recording
- Records over 50 digital communication channels, including mobile, fixed lines, Microsoft Teams, Bloomberg, and Refinitiv Messenger.
- Compliance Focus
- Designed to meet regulatory requirements like MiFID II, GDPR, Dodd-Frank, and FCA.
- Managed Service (Call Recording as a Service)
- Provides a complete solution for recording, storing, and accessing communications.
- Web-Based Access
- Offers a web portal for accessing recordings, reporting, and configuration.
- Training and Performance Analytics
- Includes tools for performance management, staff training, and evaluation.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Touch
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
About Touch
Touch is a software platform from TOUCH TECHNOLOGY AS that supports digital interaction and communication. It provides features such as touch-enabled interfaces, customizable layouts, and real-time data visualization so users can effectively engage with their content. Additionally, it includes tools for analytics and user management to track and improve usage. The platform is designed for both public and private sectors, allowing for versatile applications in various environments such as retail, education, and corporate settings. Key capabilities: touch-enabled interfaces customizable layouts real-time data visualization analytics tools user management Best for: organizations that need to facilitate interactive presentations and data sharing.
Touch Details
Touch's In-App Market Place
Does Touch have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽), MXN ($), BRL (R$), KRW (₩), CHF (Fr), SEK (kr), NZD ($), TRY (₺), ZAR (R)
Pros & Cons
- Multi-channel recording supports over 50 communication platforms, including mobile, PBX, Microsoft Teams, chat, and SMS.
- Fully compliant with international regulations, such as MiFID II, GDPR, and Dodd-Frank, ensuring legal and regulatory adherence.
- Provides call-recording-as-a-service with managed storage, reporting, and configuration.
- Offers high service uptime (100%) with proactive 24/7/365 monitoring.
- Seamless integration with communication channels for industries like finance, contact centers, and telecom operators.
- Limited details on the user interface and specific customization options.
- Heavily reliant on web-based access, which may pose challenges for offline environments.
- Focuses primarily on regulated industries, potentially limiting appeal to non-regulated businesses.
- Pricing details and deployment timelines are not clearly outlined.
Touch's Support Options
Email Address
support@touchcallrecording.comContact
+47 21 42 20 04Touch's Alternatives
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
