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Touchpoint CX

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Software Status:Active

About Touchpoint CX

Touchpoint CX is a Customer use Management (CX) platform from Touchpoint Group that amplifies the Voice of the Customer (VoC) and converts feedback into real-time insights and actions. It includes Customer Intelligence Ecosystems, Customer Complaints reporting, and Mobile App Analysis so organizations can better understand customer needs and improve satisfaction. The platform also supports Mobile App Global Benchmarking and features the prestigious Banking App Awards 2023 recognition. This data-driven approach allows businesses to identify areas for improvement and proactively address customer concerns. Key capabilities: Customer Intelligence Ecosystems Customer Complaints VoC Mobile App Analysis Mobile App Global Benchmarking Best for: companies that need to improve their customer engagement strategies.

Touchpoint CX Details

Vendor
Touchpoint Group
Year Launched
2000
Location
117 St George's Bay Rd, Textile Centre, Level 3, Suite 3.8, Parnell, Auckland 1052 New Zealand
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Dutch, Italian, Japanese, Chinese, Russian, Arabic, Korean, Turkish.
Users
Customer Experience Managers, Call Center Teams, Data Analysts, Marketing Teams, Operational Managers, Case Management Teams, Feedback Analysts, Customer Service Representatives, Business Intelligence Teams, CX Executives
Industries Served
Retail, Insurance, Telecommunications, Financial Services, Healthcare, Hospitality, Technology, E-commerce
Tags
Customer Advocacy, Customer Experience, Customer Satisfaction, Employee Engagement, NPS, MaritzCX

Touchpoint CX's In-App Market Place

Does Touchpoint CX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cad (C$), Aud (A$), Jpy (¥), Chf (Fr), Cny (¥), Sek (Kr)

Pros & Cons

  • Real-time Capabilities: Enables businesses to monitor and respond to issues as they occur.
  • Closed-Loop System: Facilitates efficient resolution and follow-up on customer feedback.
  • Powerful Analytics and Reporting: Provides tools to identify trends, understand impact, and track performance over time.
  • Journey-Based Analysis: Allows for understanding and improving specific customer journeys.
  • Scalability: The case management tool is designed for thousands of employees.
  • Security: ISO 27001 certification indicates a strong commitment to data security.
  • Potentially Complex for Small Businesses: The "enterprise experience management platform" description might suggest a level of complexity and features that smaller businesses may not need.
  • No Explicit Pricing Information: The website doesn't provide any details about the cost of the platform.
  • Focus Primarily on Customer Feedback: While comprehensive, it might not integrate deeply with other business systems beyond feedback channels.
  • Requires Commitment to Action: The platform's value is heavily dependent on the organization's willingness and ability to act on the insights provided.

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