About Track-It!
Track-It! is an IT Help Desk software from BMC Software, Inc designed for help desks and service desks with Asset Management. It provides ticket management, change requests, and knowledge base management so teams can effectively handle IT service needs. The software also includes features for managing IT assets, helping organizations maintain visibility and control over their resources. Track-It! supports a range of functionalities to address diverse IT requirements. Key capabilities: Ticketing Help Desk HR Management Facilities Management Asset Management Change Requests Best for: IT teams that need comprehensive support for ticket management and asset tracking.
Track-It! Details
Track-It!'s In-App Market Place
Does Track-It! have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
- Highly integrated all-in-one IT help desk and endpoint management system
- Automates repetitive tasks and ticket routing, saving time and reducing errors
- Strong asset, compliance, and change management capabilities
- Self-service portal and knowledge base improve user satisfaction and reduce workload
- Customizable dashboards and reporting give managers actionable insights
- Interface may feel dated compared to newer SaaS platforms
- Can be complex for very small teams without dedicated IT staff
- Some advanced features may require additional setup or training
- Integration with third-party software can require technical know-how
Track-It!'s Support Options
Contact
18002183373