About Track-It!
Track-It! is an IT Help Desk software from BMC Software, Inc designed for help desks and service desks with Asset Management. It provides ticket management, change requests, and knowledge base management so teams can effectively handle IT service needs. The software also includes features for managing IT assets, helping organizations maintain visibility and control over their resources. Track-It! supports a range of functionalities to address diverse IT requirements. Key capabilities: Ticketing Help Desk HR Management Facilities Management Asset Management Change Requests Best for: IT teams that need comprehensive support for ticket management and asset tracking.
Track-It! is a robust IT help desk and endpoint management software designed to simplify IT operations for small to mid-sized organizations. By combining help desk ticketing, asset management, knowledge management, change management, and endpoint management into one platform, Track-It! helps IT teams manage tasks efficiently, reduce manual processes, and improve response times. Its automated ticket creation, categorization, routing, and prioritization ensure no request falls through the cracks, freeing help desk staff from stacks of emails and sticky notes. A standout feature of Track-It! is its knowledge management system, which allows both IT staff and end users to quickly access solutions for recurring issues through a self-service portal, reducing repetitive troubleshooting and improving resolution times. The software’s endpoint management capabilities include patch management, software deployment, mobile device management, remote management, and compliance tracking, giving IT teams full visibility and control over hardware and software assets. Track-It! also provides customizable dashboards, automated notifications, escalation workflows, and reporting tools that allow managers to monitor performance, track metrics, and make data-driven decisions.
Pros & Cons
- +Highly integrated all-in-one IT help desk and endpoint management system
- +Automates repetitive tasks and ticket routing, saving time and reducing errors
- +Strong asset, compliance, and change management capabilities
- +Self-service portal and knowledge base improve user satisfaction and reduce workload
- +Customizable dashboards and reporting give managers actionable insights
- −Interface may feel dated compared to newer SaaS platforms
- −Can be complex for very small teams without dedicated IT staff
- −Some advanced features may require additional setup or training
- −Integration with third-party software can require technical know-how
Features
Key features
- Help Desk Ticketing – Automatically capture, route, prioritize, and track support tickets.
- Knowledge Management – Build and access a knowledge base for IT staff and end users.
- Endpoint Management – Scan, monitor, and manage devices across the network.
- Patch Management – Keep systems up-to-date with automated patch deployment.
- Software Deployment – Distribute and install software efficiently across endpoints.
- Mobile Device Management – Manage and secure mobile devices remotely.
- Remote Management – Connect to endpoints for troubleshooting and support.
- Self-Service Web Portal – Allow users to submit requests and access solutions.
- Reporting & Analytics – Generate dashboards and metrics to track performance.
- Change Management – Manage IT changes with minimal disruption.
- Asset Management – Track hardware, software, and licenses in one system.
- Compliance Management – Ensure adherence to IT policies and regulatory standards.
- Purchase Management – Manage purchase requests and inventory efficiently.
- REST Web API – Integrate with other business and IT systems seamlessly.
Additional features
- Help Desk Ticketing – Streamline support requests and ticket workflow.
- Knowledge Management – Centralize solutions and FAQs for faster problem-solving.
- Endpoint Management – Complete visibility and control over networked devices.
- Patch Management – Automate updates to maintain system security and reliability.
- Software Deployment – Efficiently deploy applications and updates across endpoints.
- Mobile Device Management – Secure and manage mobile devices remotely.
- Remote Management – Troubleshoot and resolve issues without being on-site.
- Self-Service Web Portal – Empower users to submit tickets and track progress.
- Reporting & Analytics – Real-time insights into performance, productivity, and trends.
- Change Management – Plan and monitor IT changes with minimal impact.
- Asset Management – Manage inventory, warranties, and lifecycle of IT assets.
- Compliance Management – Track policies, licenses, and regulatory requirements.
- Purchase Management – Streamline purchase requests, approvals, and inventory.
- HR & Facilities Management – Coordinate HR and facility-related IT requests.
- Dashboards & Customizable Views – Monitor IT operations at a glance.
- Automated Notifications & Escalation – Keep teams informed and accountable.
- Scheduled Reports – Receive periodic performance and operational updates.
- Barcode & Mobile App – Manage assets and tickets on the go.
- REST Web API – Connect Track-It! to other software and tools easily.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Track-It!
Track-It! is an IT Help Desk software from BMC Software, Inc designed for help desks and service desks with Asset Management. It provides ticket management, change requests, and knowledge base management so teams can effectively handle IT service needs. The software also includes features for managing IT assets, helping organizations maintain visibility and control over their resources. Track-It! supports a range of functionalities to address diverse IT requirements. Key capabilities: Ticketing Help Desk HR Management Facilities Management Asset Management Change Requests Best for: IT teams that need comprehensive support for ticket management and asset tracking.
Track-It! Details
Track-It!'s In-App Market Place
Does Track-It! have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
- Highly integrated all-in-one IT help desk and endpoint management system
- Automates repetitive tasks and ticket routing, saving time and reducing errors
- Strong asset, compliance, and change management capabilities
- Self-service portal and knowledge base improve user satisfaction and reduce workload
- Customizable dashboards and reporting give managers actionable insights
- Interface may feel dated compared to newer SaaS platforms
- Can be complex for very small teams without dedicated IT staff
- Some advanced features may require additional setup or training
- Integration with third-party software can require technical know-how
Track-It!'s Support Options
Contact
18002183373Track-It!'s Alternatives
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