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About Trakdesk
Trakdesk is a customer support platform from Trakdesk - TekTak that provides notable customer support. It includes features such as Contact Us, Ticketing System, Automations, Customer Portal, and Gamification so support teams can efficiently manage customer inquiries. Trakdesk allows customization to fit various business needs, ensuring that each user can tailor the platform according to their requirements. The platform also offers a gamification feature to engage support agents and improve performance metrics. Key capabilities: Contact Us Ticketing System Automations Customer Portal Gamification Best for: businesses that need a comprehensive solution to manage customer support effectively.
Trakdesk Details
Trakdesk's In-App Market Place
Does Trakdesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Fr), Cny (¥), Rub (₽)
Pros & Cons
- Gamification features help boost team morale and are often credited with reducing agent burnout
- Extensive customization options allow branded customer portals and highly tailored ticket forms
- Advanced ticket tools like collision detection and split or merge functions improve handling efficiency
- Configuring complex SLAs across multiple client time zones feels technical during initial setup
- Native mobile app functionality is limited, making on-the-go management less robust than the web interface
Trakdesk's Support Options
Email Address
support@trakdesk.comDocumentation
https://support.trakdesk.com/Community Forums
https://community.trakdesk.com/Chatbot
Available