About Trisys Call Recording
Trisys Call Recording is a call recording software from Trisys that provides documentation for resolving disputes, ensuring security, maintaining compliance, verifying sales, and improving workforce management. It includes hosted call recording, Replay VoIP call recording, and Replay SIP call recording so businesses can maintain a comprehensive record of communications. This solution is beneficial for organizations looking to improve their oversight and accountability in call operations. Trisys Call Recording supports various call types, ensuring flexibility for different use cases. Key capabilities: hosted call recording Replay VoIP call recording Replay SIP call recording dispute resolution compliance tracking Best for: businesses and organizations that need reliable call documentation for security and compliance purposes.
Trisys, through its flagship products Replay and Tapit Call Accounting, delivers a comprehensive call recording and call accounting solution tailored to the needs of businesses requiring effective telephone communication management. Replay specializes in capturing, storing, and managing call recordings, while Tapit focuses on analyzing call data for cost management, performance monitoring, compliance, and dispute resolution. The integration of these two systems offers a unified solution designed to address a wide range of business requirements. This review delves into the core functionality, usability, and potential of this integrated platform, highlighting its strengths and areas for improvement. Replay and Tapit collectively offer an extensive feature set that caters to diverse telephony environments. Replay supports multiple recording configurations, including VoIP (SIP), T1 (PRI/RBS), and analog lines, making it adaptable to the varied telephony setups used by businesses. This flexibility ensures that companies transitioning between older and modern communication infrastructures can still leverage the platform. The system enables comprehensive call management through features such as playback, download, email attachments, auto-archiving, and auto-backup. These tools simplify storage and retrieval while maintaining data security and accessibility.
Pros & Cons
- +Seamless integration with Tapit Call Accounting software.
- +Browser-based interface for easy playback, downloading, and sharing of recordings.
- +Comprehensive search functionality with customizable filters and text tagging for efficient retrieval.
- +Flexible storage options, including local and network drives or NAS/SAN systems.
- +Advanced role-based security and optional encryption of recordings.
- −Limited information on scalability for very large enterprises.
- −No specific mention of compliance features (e.g., GDPR, HIPAA).
- −User interface design and ease-of-use specifics are unclear.
- −Lack of detailed information on customer support options and SLAs.
Features
Key features
- Browser-based interface
- Allows playback, download, and email attachment of recordings.
- Advanced role-based security
- Controls access to recordings for different users.
- Optional encryption
- Enhances recording security.
- Call detail tracking
- Tracks ring time, on-hold times, abandoned calls, etc.
- WAV file format
- Recordings are saved in a standard format.
- Auto-archive and backup
- Ensures automatic storage of recordings.
- Flexible storage options
- Recordings can be stored locally, on a network drive, or on a storage area network (SAN).
- Pause/restart recording
- Allows for control over recording during conversations.
- Text note addition
- Enables adding searchable notes during playback.
- Automated cataloging and archiving
- Streamlines recording organization.
- Client account and matter code support
- Facilitates call categorization for specific clients or projects.
Additional features
- Browser-based interface
- Allows playback, download, and email attachment of recordings.
- Advanced role-based security
- Controls access to recordings for different users.
- Optional encryption
- Enhances recording security.
- Call detail tracking
- Tracks ring time, on-hold times, abandoned calls, etc.
- WAV file format
- Recordings are saved in a standard format.
- Auto-archive and backup
- Ensures automatic storage of recordings.
- Flexible storage options
- Recordings can be stored locally, on a network drive, or on a storage area network (SAN).
- Pause/restart recording
- Allows for control over recording during conversations.
- Text note addition
- Enables adding searchable notes during playback.
- Automated cataloging and archiving
- Streamlines recording organization.
- Client account and matter code support
- Facilitates call categorization for specific clients or projects.
Pricing
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About Trisys Call Recording
Trisys Call Recording is a call recording software from Trisys that provides documentation for resolving disputes, ensuring security, maintaining compliance, verifying sales, and improving workforce management. It includes hosted call recording, Replay VoIP call recording, and Replay SIP call recording so businesses can maintain a comprehensive record of communications. This solution is beneficial for organizations looking to improve their oversight and accountability in call operations. Trisys Call Recording supports various call types, ensuring flexibility for different use cases. Key capabilities: hosted call recording Replay VoIP call recording Replay SIP call recording dispute resolution compliance tracking Best for: businesses and organizations that need reliable call documentation for security and compliance purposes.
Trisys Call Recording Details
Trisys Call Recording's In-App Market Place
Does Trisys Call Recording have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), NZD (NZ$), INR (₹), CNY (¥), KRW (₩), SGD (S$), BRL (R$), ZAR (R), HKD (HK$)
Pros & Cons
- Seamless integration with Tapit Call Accounting software.
- Browser-based interface for easy playback, downloading, and sharing of recordings.
- Comprehensive search functionality with customizable filters and text tagging for efficient retrieval.
- Flexible storage options, including local and network drives or NAS/SAN systems.
- Advanced role-based security and optional encryption of recordings.
- Limited information on scalability for very large enterprises.
- No specific mention of compliance features (e.g., GDPR, HIPAA).
- User interface design and ease-of-use specifics are unclear.
- Lack of detailed information on customer support options and SLAs.
Trisys Call Recording's Support Options
Email Address
general@trisys.comContact
973-360-2300Trisys Call Recording's Alternatives
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