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TurnFriendly

0(0 reviews)
Software Status:Active

About TurnFriendly

TurnFriendly is a customer use and complaint management software from TurnFriendly Software that increases customer satisfaction. It includes complaint management tools, CX Cloud for cooperative collaboration, and a dedicated Customer Solution Center to relieve customer service pressure, so teams can respond effectively to customer needs. With over 30,000 users across selected industries, TurnFriendly is designed to fit various business requirements while simplifying service processes. The platform is beneficial for organizations seeking to improve their customer service efforts and manage complaints efficiently. Key capabilities: complaint management tools CX Cloud for collaboration Customer Solution Center industry-specific customization scalable user access Best for: customer service teams that need to improve satisfaction and manage complaints effectively.

TurnFriendly Details

Vendor
TurnFriendly Software
Year Launched
2001
Location
Schillstr. 4, Nürnberg, Bayern 90491, DE
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, German
Users
Financial services, banking, insurance, travel, tourism, healthcare, retail, service industries, customer support teams, regulatory compliance teams.
Industries Served
Banking, insurance, tourism, retail, services, healthcare.
Tags
Complaint Management, Customer Experience, Customer Satisfaction, Help Desk, Risk Management

TurnFriendly's In-App Market Place

Does TurnFriendly have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Highly Customizable: The software is praised for its extensive configuration options, allowing adaptation to specific business needs.
  • User-Friendly: Reviewers find the system user-friendly and easy to operate, even for new or temporary staff.
  • Stable and Reliable: The software is considered stable and reliable in operation.
  • Excellent Customer Support: The support team is consistently described as competent, engaged, fast, and helpful, offering both technical and subject matter expertise.
  • Comprehensive Reporting & Analytics: Offers many options for statistical analysis and reporting, providing valuable insights.
  • Flexible and Adaptable: Easily adapts to changing requirements, including regulatory changes, and can be modularly expanded.
  • Good Team Collaboration: Facilitates good collaboration and communication between teams and with the vendor.
  • Well-Organized and Intuitive: The platform is well-structured and intuitive, making it easy to navigate and use.
  • Limited Pre-set Options: The pre-configured selection options are somewhat limited.
  • Export Limitations: Standard export functionalities could be expanded.
  • Functional Design (Frontend): The frontend design is described as more functional than visually appealing, which might be a matter of preference.
  • Lack of Free Updates: Users noted a lack of visible free updates or changes to the user interface, suggesting that major updates might be less frequent or less visible to end-users in the standard version.

TurnFriendly's Support Options

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