TurnFriendly
About TurnFriendly
TurnFriendly is a customer use and complaint management software from TurnFriendly Software that increases customer satisfaction. It includes complaint management tools, CX Cloud for cooperative collaboration, and a dedicated Customer Solution Center to relieve customer service pressure, so teams can respond effectively to customer needs. With over 30,000 users across selected industries, TurnFriendly is designed to fit various business requirements while simplifying service processes. The platform is beneficial for organizations seeking to improve their customer service efforts and manage complaints efficiently. Key capabilities: complaint management tools CX Cloud for collaboration Customer Solution Center industry-specific customization scalable user access Best for: customer service teams that need to improve satisfaction and manage complaints effectively.
TurnFriendly is a robust help desk software designed to streamline customer service operations and enhance communication for businesses across various industries, including financial services, banking, insurance, healthcare, and retail. The software provides a comprehensive suite of tools aimed at improving support efficiency, regulatory compliance, and overall customer satisfaction. By integrating with platforms such as Microsoft 365, Workday HCM, SAP Business One, and Microsoft Exchange, TurnFriendly ensures seamless workflow automation and enhanced collaboration between teams. With deployment options that include cloud-based, SaaS, and on-premise for Windows and Linux, the software caters to organizations of all sizes with diverse infrastructure needs. One of TurnFriendly’s strong points is its user-friendly interface, designed to facilitate smooth navigation and ease of use. The dashboard is clean, well-organized, and optimized for quick access to tickets, customer interactions, and key performance metrics. The software ensures that both new and experienced support agents can quickly adapt to the system, reducing training time and improving efficiency.
Pros & Cons
- +Highly Customizable: The software is praised for its extensive configuration options, allowing adaptation to specific business needs.
- +User-Friendly: Reviewers find the system user-friendly and easy to operate, even for new or temporary staff.
- +Stable and Reliable: The software is considered stable and reliable in operation.
- +Excellent Customer Support: The support team is consistently described as competent, engaged, fast, and helpful, offering both technical and subject matter expertise.
- +Comprehensive Reporting & Analytics: Offers many options for statistical analysis and reporting, providing valuable insights.
- +Flexible and Adaptable: Easily adapts to changing requirements, including regulatory changes, and can be modularly expanded.
- +Good Team Collaboration: Facilitates good collaboration and communication between teams and with the vendor.
- +Well-Organized and Intuitive: The platform is well-structured and intuitive, making it easy to navigate and use.
- −Limited Pre-set Options: The pre-configured selection options are somewhat limited.
- −Export Limitations: Standard export functionalities could be expanded.
- −Functional Design (Frontend): The frontend design is described as more functional than visually appealing, which might be a matter of preference.
- −Lack of Free Updates: Users noted a lack of visible free updates or changes to the user interface, suggesting that major updates might be less frequent or less visible to end-users in the standard version.
Features
Key features
- Process Complex Customer Concerns
- Simplifies the handling of intricate customer issues.
- 2nd-Level Solutions Support
- Specifically designed to manage and support complex service processes beyond initial support levels.
- Automation of Service Processes
- Offers powerful automation capabilities to streamline and speed up service workflows.
- Company-wide Case Management
- Provides a unified system to manage all customer feedback and cases across the entire organization.
- Reporting & Dashboards
- Includes extensive reporting with over 60 standard reports and real-time dashboards for customer insights and decision-making.
- Complaint Management Focus
- Specializes in mapping and optimizing individual complaint processes.
- 24/7 Customer Self-Service
- Offers smart FAQ pages to enable customer self-service around the clock.
- Law & Regulatory Compliance Support
- Helps businesses meet industry-specific regulatory requirements.
- Integration Capabilities
- Allows integration with other business applications to streamline workflows and data flow.
Additional features
- Process Complex Customer Concerns Simply and Quickly
- TurnFriendly is designed to make the process of handling even the most complex customer issues straightforward and efficient.
- 2nd-Level Solutions - Support for Complex Service Processes
- The software excels in providing solutions for handling complex service processes, going beyond basic customer service interactions to address intricate issues effectively.
- Mapping Complex Structures and Processes
- Allows users to easily map out complex organizational structures and service processes within the system, ensuring all service levels and procedures are supported.
- Automation of Service Processes - Streamlined Workflows
- Offers robust automation features to automatically handle various steps in service processes, reducing manual work and improving efficiency.
- Feedback Management - Beyond Just Complaints
- Enables the structured processing and evaluation of all types of customer feedback, not just complaints, to gain a holistic view of customer sentiment.
- Company-wide Case Management - Unified Customer View
- Provides a central system to manage all customer cases from initiation to resolution, ensuring a complete and unified view of every customer interaction across the organization.
- Reporting & Dashboards - Real-time Insights for Improvement
- Offers a comprehensive suite of over 60 standard reports and real-time dashboards, providing valuable, up-to-the-minute information to understand customers, improve products, and reduce costs.
- Extensive Standard Reports (60+)
- Comes with a library of more than 60 pre-built standard reports, covering various aspects of customer service and feedback analysis.
- Real-time Information - Timely Decision Making
- Provides access to valuable information in real-time, enabling timely identification of issues and opportunities for improvement, and supporting well-informed decision-making.
- Complaint Management Software - Tailored Complaint Processes
- Specifically designed to help businesses map out and configure complaint processes that perfectly match their customer service requirements through customizable dialogs.
- Individual Complaint Process Mapping
- Allows for the configuration of complaint processes to precisely align with the unique needs and workflows of customer service operations.
- 24/7 Customer Self-Service - Smart FAQ Pages
- Enables the creation of dynamic and searchable FAQ pages that offer 24/7 self-service options for customers, improving customer experience and reducing support load.
- Smart FAQ Pages - Dynamic and Searchable
- Transforms traditional, static FAQ pages into intelligent, searchable resources that can dynamically adapt to customer needs and questions.
- Customer Solution Center - Enhanced Self-Service Capabilities
- Offers a customer solution center module to provide advanced self-service functionalities and resources to customers.
- Law & Regulatory Compliance - Industry-Specific Solutions
- Supports businesses in meeting various regulatory requirements with industry-specific solutions tailored to different sectors.
- Industry Solutions for Regulatory Needs
- Provides specialized industry solutions designed to address the specific regulatory compliance needs of different sectors.
- Integration Capabilities - Networked Customer Service
- Facilitates integration with essential business applications, breaking down silos and ensuring customer service is seamlessly connected across the organization, reducing manual data entry and improving workflow efficiency.
- Avoids Unnecessary Manual Work - Streamlined Operations
- Integration capabilities help to minimize manual work steps, streamlining operations and freeing up staff for more complex tasks.
- Solutions for Selected Industries - Industry-Specific Expertise
- Offers tailored software solutions and industry-specific know-how for various sectors, including Financials, Travel, Healthcare, Retail, and Services.
- Client Trust - Over 30,000+ Users
- Highlights a large user base of over 30,000 users, indicating significant trust and adoption of the software in the market.
Pricing
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About TurnFriendly
TurnFriendly is a customer use and complaint management software from TurnFriendly Software that increases customer satisfaction. It includes complaint management tools, CX Cloud for cooperative collaboration, and a dedicated Customer Solution Center to relieve customer service pressure, so teams can respond effectively to customer needs. With over 30,000 users across selected industries, TurnFriendly is designed to fit various business requirements while simplifying service processes. The platform is beneficial for organizations seeking to improve their customer service efforts and manage complaints efficiently. Key capabilities: complaint management tools CX Cloud for collaboration Customer Solution Center industry-specific customization scalable user access Best for: customer service teams that need to improve satisfaction and manage complaints effectively.
TurnFriendly Details
TurnFriendly's In-App Market Place
Does TurnFriendly have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Highly Customizable: The software is praised for its extensive configuration options, allowing adaptation to specific business needs.
- User-Friendly: Reviewers find the system user-friendly and easy to operate, even for new or temporary staff.
- Stable and Reliable: The software is considered stable and reliable in operation.
- Excellent Customer Support: The support team is consistently described as competent, engaged, fast, and helpful, offering both technical and subject matter expertise.
- Comprehensive Reporting & Analytics: Offers many options for statistical analysis and reporting, providing valuable insights.
- Flexible and Adaptable: Easily adapts to changing requirements, including regulatory changes, and can be modularly expanded.
- Good Team Collaboration: Facilitates good collaboration and communication between teams and with the vendor.
- Well-Organized and Intuitive: The platform is well-structured and intuitive, making it easy to navigate and use.
- Limited Pre-set Options: The pre-configured selection options are somewhat limited.
- Export Limitations: Standard export functionalities could be expanded.
- Functional Design (Frontend): The frontend design is described as more functional than visually appealing, which might be a matter of preference.
- Lack of Free Updates: Users noted a lack of visible free updates or changes to the user interface, suggesting that major updates might be less frequent or less visible to end-users in the standard version.
TurnFriendly's Support Options
Email Address
hello@turnfriendly.comContact
+49 (0)911 937 88 0TurnFriendly's Alternatives
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