TxContact logo

TxContact

0(0 reviews)
Software Status:Active

About TxContact

TxContact is an omni-channel platform from Telenetix that provides automated call, chat, email, and social media distribution. It combines features such as multi-channel support, real-time analytics, and customizable workflow management so organizations can improve their customer engagement across various communication channels. The platform supports a wide range of integrations and offers advanced reporting tools to track performance metrics. TxContact is designed to help businesses manage client interactions efficiently, ensuring timely responses and improved satisfaction. Key capabilities: automated call distribution chat management email handling social media monitoring reporting and analytics Best for: customer service teams that need to manage interactions across multiple channels effectively.

TxContact Details

Vendor
Telenetix
Year Launched
2004
Location
Interlink Network Systems Inc. 495 Cranbury Road East Brunswick, NJ 08816
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Russian.
Users
Contact center agents, supervisors, customer support executives, BPO teams, IT administrators
Industries Served
BPO, telecom, finance, IT services, healthcare, e-commerce
Tags
Customer Engagement, Contact Management, CRM, Customer Relationship Management, Communication, Lead Management

TxContact's In-App Market Place

Does TxContact have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), INR (₹), ZAR (R), RUB (₽), HKD ($), SGD ($), NOK (kr), MXN ($), TRY (₺), KRW (₩), BRL (R$), DKK (kr), PLN (zł), IDR (Rp), TWD (NT$), THB (฿), MYR (RM), PHP (₱), CZK (Kč), HUF (Ft), VND (₫), CLP ($), ARS ($), COP ($), PEN (S/.)

Pros & Cons

  • Comprehensive Omni-channel: Aims to provide a unified platform for calls, web chat, email, and social media, eliminating the need for multiple applications.
  • Improved Customer Experience: Features like live chat, proactive email outreach, and interactive chat options aim to boost customer satisfaction and engagement.
  • Scalability & Customization: Modular design and remote provisioning support easy setup and customization for large contact centers.
  • Security: Supports encrypted communication across all channels (TLS and SRTP for VoIP, secure web sockets for data exchange).
  • Limited Information on Specifics: The text highlights features but lacks specific details on implementation, pricing models, or concrete performance metrics.
  • Reliance on Agent Training: While features aim for efficiency, the success of "canned messages" and "personalized email templates" still relies on proper agent training and judgment.

TxContact's Support Options

TxContact's Alternatives