TxContact

Additional features

Omnichannel Capability

Enables customer support executives to manage all interactions (calls, web chat, email, social media) from a single, unified application, eliminating the need to switch between different tools.

Third-Party Integration with JavaScript SDK

Allows for easy subscription to and action upon events within the Chirp platform using a JavaScript SDK, facilitating seamless integration with other web applications and services.

Easy Customization through Modular Design

The platform's modular architecture and support for remote provisioning make it highly adaptable to specific business needs, with each channel or integration functioning as an easily configurable plug-in.

Dynamic Screen-pops with Session Data Access

Automatically displays relevant web pages or applications upon session events (like call ringing or answering), with the ability to dynamically insert session-specific data into the screen pop commands.

Secure Communication Across All Channels

Ensures the confidentiality and integrity of all communications, utilizing TLS and SRTP for encrypted VoIP calls and secure web sockets for chat, email, social media, and other data exchanges.

TxChat for Enhanced Sales and Support

A powerful and flexible live chat module that can be easily embedded into websites, enabling real-time customer engagement, targeted offers, and features like transfer, canned responses, and attachment sharing for agents.

Seamless Voice-to-Chat Conversion

Allows for the effortless transition of a chat session into a web calling session with a single click, providing flexibility in customer interaction.

Post-Chat Surveys for Feedback and Evaluation

Automatically collects customer feedback after an interaction, helping to strengthen customer relationships and providing valuable data for agent performance assessment.

Versatile ACD Emails for High Volume Management

Features an exclusive distribution strategy designed to efficiently manage large volumes of incoming emails, ensuring timely responses.

Subscriber Management for Proactive Engagement

Enables the effective management and maintenance of customer subscribers, facilitating the sending of automated, needs-based email notifications.

Proactive Customer Reach and Loyalty Building via Email

Leverages collected customer data to identify interests and proactively engage them through personalized email notifications, fostering stronger loyalty.

Personalized Email Templates and Canned Responses

Allows for the creation and use of customizable email templates and predefined canned responses, improving the consistency, quality, and efficiency of agent replies.

Feed Filtering for Focused Social Media Monitoring

Provides the capability to filter out irrelevant social media feeds by searching for specific keywords, ensuring that only necessary feeds are queued for agent attention.

Canned Messages for Quick and Accurate Social Media Replies

Supports the use of predefined canned messages to increase the speed and accuracy of agent responses on social media platforms.

Supervisor Review for Quality Control in Social Media

Offers supervisors the ability to review and approve agents' responses before they are published to social media platforms, ensuring accuracy and adherence to guidelines, especially for less experienced agents.