About UJET
UJET is a cloud contact center platform from UJET Inc that changes customer service. It provides Agent Assist, IVR, and Reporting & AI Insights so organizations can build personalized customer experiences. UJET is designed for companies of any size, offering integrations with key customer service solutions for effective communication. This platform includes features like UJET WFM for workforce management and Spiral by UJET for improved analytics. Businesses can access resources through the Resource Center, explore customer stories, and stay informed via the blog and glossary. Key capabilities: Agent Assist IVR Reporting & AI Insights UJET WFM Integrations Best for: organizations that need effective customer service solutions.
UJET by UJET Inc. represents an advanced solution in the contact center software industry, delivering a platform that meets the diverse needs of modern customer service through its comprehensive Contact Center as a Service (CCaaS) and Workforce Management (WFM) offerings. As a cloud-based solution, UJET distinguishes itself with its strong omnichannel capabilities, intelligent automation, and seamless integration with major CRM systems, making it a compelling choice for businesses seeking an agile and efficient contact center solution. UJET’s infrastructure is designed to unify various communication channels, including voice, live chat, SMS, email, and social platforms like WhatsApp, all of which allow customers to connect effortlessly with support agents. This setup allows companies to engage their clients in the manner most convenient for them, contributing to enhanced customer satisfaction and loyalty. A standout feature of UJET is its AI-powered automation and support for virtual agents, which alleviates common pain points in customer service by streamlining workflows and enhancing response times. With virtual agents, companies can automate routine queries and tasks, thereby allowing human agents to focus on more complex customer needs.
Pros & Cons
- +Comprehensive omnichannel support.
- +Seamless CRM integrations.
- +Advanced AI capabilities.
- +High-security standards.
- +Consistent customer experience across channels.
- −Limited on-premise deployment.
- −Requires strong internet connectivity.
- −Learning curve for advanced features.
- −Non-transparent cost.
- −Some features are region-dependent.
Features
Key features
- Omnichannel Support
- Supports voice, live chat, SMS, email, and social channels like WhatsApp.
- AI and Automation
- Offers AI-powered virtual agents, predictive dialers, and intelligent automation tools to streamline operations.
- CRM Integration
- Natively integrates with major CRMs, allowing real-time data access and improved customer personalization.
- Security
- High compliance standards, with features like Face ID and fingerprint authentication.
- Analytics and Reporting
- Provides advanced analytics, real-time dashboards, and AI-driven insights.
Additional features
- Voice and Multimodal Support
- Voice calls enriched with multimedia sharing (photos, videos).
- Live Chat
- Embeddable chat on web and mobile.
- Outbound Dialer
- Automated dialing with predictive and progressive modes.
- Social Channels Integration
- Allows customer communication over platforms like WhatsApp.
- Workforce Management
- AI-based forecasting, scheduling, and quality management.
- Sentiment Analysis
- Real-time analysis for proactive issue resolution.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About UJET
UJET is a cloud contact center platform from UJET Inc that changes customer service. It provides Agent Assist, IVR, and Reporting & AI Insights so organizations can build personalized customer experiences. UJET is designed for companies of any size, offering integrations with key customer service solutions for effective communication. This platform includes features like UJET WFM for workforce management and Spiral by UJET for improved analytics. Businesses can access resources through the Resource Center, explore customer stories, and stay informed via the blog and glossary. Key capabilities: Agent Assist IVR Reporting & AI Insights UJET WFM Integrations Best for: organizations that need effective customer service solutions.
UJET Details
UJET's In-App Market Place
Does UJET have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
UJET WFM
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), MXN (Mex$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), INR (₹), RUB (₽), ZAR (R), BRL (R$), TRY (₺), AED (د.إ), ARS (AR$), DKK (kr), SAR (ر.س), IDR (Rp), KWD (د.ك), MYR (RM), PHP (₱), PLN (zł), THB (฿), TWD (NT$).
Pros & Cons
- Comprehensive omnichannel support.
- Seamless CRM integrations.
- Advanced AI capabilities.
- High-security standards.
- Consistent customer experience across channels.
- Limited on-premise deployment.
- Requires strong internet connectivity.
- Learning curve for advanced features.
- Non-transparent cost.
- Some features are region-dependent.
UJET's Support Options
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