Unblu

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Software Status:Active

About Unblu

Unblu is a digital interaction software/platform from Unblu that enables financial institutions to become trusted partners in the lives of their customers. It combines customer collaboration, wealth advisory, and branch networks so financial institutions can take pride in every customer engagement. Additionally, Unblu supports multiple languages including French and German, offers AI virtual agent capabilities, and enables video and voice interactions. This comprehensive set of features allows for effective communication and relationship building between institutions and their customers. Key capabilities: customer collaboration wealth advisory branch networks AI virtual agent video and voice Best for: financial institutions that need to improve customer engagement and advisory services.

Unblu Details

Vendor

Unblu

Year Launched

2008

Location

Gartenstrasse 143 4052 Basel, Switzerland

Deployment

cloud, on premise, windows, linux

Training Options

documentation, videos

Countries Served

All Countries.

Languages

English, French, German

Users

Administrators, Customer Service Representatives, Sales Agents, IT Support Staff

Industries Served

Finance, Insurance, Retail, Healthcare, Telecommunications, Education, Government, Technology, Travel

Unblu's In-App Market Place

Does Unblu have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

Focus on Security & Compliance: Emphasizes certifications (like SOC 2 Type 2) and adherence to stringent security requirements, which is critical for financial institutions.
Hybrid Approach: Supports both automation (AI Virtual Agent) and human interaction (Live Chat, Video & Voice, AI-Powered Workbench for advisors), allowing for a balanced customer service strategy.
Supports Multiple Business Impacts: Addresses needs across Retail Banking, Wealth Management, and Bank Branch operations.
Extensive Resources and Support: Provides demos, technical support, a knowledge library, webinars, documentation, case studies, and an E-Academy for in-depth training.

Niche Focus: While a pro for financial services, its specialized nature might imply less applicability or optimization for other industries.
Potential Complexity: With many features and integrations, implementation and ongoing management might require significant technical resources.
No Explicit Pricing Information: The text doesn't provide any indication of pricing models, making it difficult to assess cost-effectiveness without a direct inquiry.
Heavy Reliance on Digital Adoption: The success of the "hybrid branch" concept and digital tools depends heavily on customers' willingness and ability to use digital channels.