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Uniphore

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About Uniphore

Uniphore is a Business AI Cloud platform from Uniphore that enables businesses to rapidly adopt, significantly change, and access value. It combines the Uniphore Business AI Cloud, Agentic Layer, Model Layer, and Knowledge Layer so organizations can implement AI solutions from pilot to production effectively. With support from industry leaders like NVIDIA, AMD, Snowflake, and Databricks, Uniphore helps businesses use advanced AI capabilities tailored to their needs. The platform is designed to facilitate data integration and knowledge management, ensuring that AI deployments deliver tangible outcomes. Key capabilities: Business AI Cloud Agentic Layer Model Layer Knowledge Layer Data Layer Best for: organizations that need to implement scalable AI solutions.

Uniphore Details

Vendor
Uniphore
Year Launched
2008
Location
1001 Page Mill Road Building 4, Suite 100-B Palo Alto, CA 94304
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
CIO, CEO, CXO, CPO, Contact Center Manager, Digital Transformation Officer
Industries Served
B2B Tech Support, Banking, Healthcare, High Tech, Telecom, Travel & Hospitality
Tags
Speech Recognition, Enterprise Mobility, Customer Experience, Speech Analytics, SaaS, Artificial Intelligence, Virtual Digital Assistant, Conversational AI, Conversational Analytics, Conversational Security, Customer Engagement Journey, Customer Service, Conversational Automation & Analytics, sales intelligence, and conversational intelligence

Uniphore's In-App Market Place

Does Uniphore have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), SGD (S$), HKD (HK$), CHF (CHF), SEK (kr), NZD (NZ$), KRW (₩)

Pros & Cons

  • 1. Real-Time AI Assistance: Provides real-time coaching and feedback for agents, improving their performance and customer service quality.
  • 2. Speech Analytics: Advanced analytics give businesses actionable insights from customer conversations to drive better decision-making.
  • 3. Multilingual Support: Supports global customer bases by offering communication in multiple languages.
  • 4. Omnichannel Communication: Facilitates seamless customer interactions across various channels including voice, chat, and email.
  • 5. Scalable: Suitable for businesses of all sizes, from small startups to large enterprises, with highly scalable features.
  • 1. Pricing Transparency: The pricing is not publicly disclosed, requiring businesses to contact the sales team for detailed quotes.
  • 2. Complex Setup: Initial setup and customization might be complex for businesses without technical expertise or resources.
  • 3. High Dependence on AI: The reliance on AI-driven responses might not be ideal for businesses that prefer a more human-touch approach.
  • 4. Integration Challenges: While it integrates with major platforms, it may require customization for specialized tools.
  • 5. Learning Curve: Some users may face a learning curve in fully understanding and utilizing all of Uniphore’s advanced features.

Uniphore's Support Options

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