About Unison Ace
Unison Ace is a CRM/CXM platform from Avanza Solutions designed for managing customer relationships and experiences. It combines features such as a digital banking platform, internet & mobile banking platform, digital customer onboarding, multichannel switch, and omni-channel & ATM use so businesses can effectively market, sell, serve, and grow their customer base. Unison Ace offers a comprehensive approach to customer engagement by integrating various banking services into one platform. It enables organizations to provide a consistent and efficient customer journey across multiple channels. Key capabilities: digital banking platform internet & mobile banking platform digital customer onboarding multichannel switch omni-channel & ATM use Best for: financial institutions that need to improve customer engagement and simplify banking processes.
Unison Ace by Unity Technologies is a powerful CRM software designed to enhance customer engagement and streamline communication with clients. One of its standout features is its comprehensive dashboard, which provides a centralized view of all customer interactions and data, making it easy for businesses to track customer behavior and preferences in real-time. The user interface of Unison Ace is intuitive and user-friendly, with a clean design and easy navigation. The software's unique design elements, such as customizable dashboards and drag-and-drop functionality, enhance the user experience and make it easy for users to access the information they need quickly. What sets Unison Ace apart from its competitors is its robust set of core functionalities, including advanced analytics and reporting tools, automated workflows, and multi-channel communication capabilities. These innovative features enable businesses to personalize their interactions with customers, track campaign performance, and optimize their marketing strategies for better results. In terms of performance, Unison Ace is fast, efficient, and reliable, even when managing large datasets or complex operations.
Pros & Cons
- +AI-powered features enhance decision-making and customer engagement.
- +Comprehensive suite of tools for sales, marketing, and customer service.
- +User-friendly interface with customizable dashboards and workflows.
- +Omnichannel engagement capabilities improve customer experience.
- +Recognized with the Gold Award at the Asia Pacific ICT Alliance (APICTA) Awards 2022 in the Banking, Insurance, and Finance category.
- −Pricing information is not readily available.
- −May require training to fully utilize all features.
- −Limited information on mobile application availability.
- −Customization options may be limited for advanced users.
- −No in-app marketplace for third-party integrations.
Features
Key features
- AI-Driven Next Best Action (NBA)
- Utilizes artificial intelligence to recommend the most effective actions to engage customers, enhancing decision-making processes.
- Salesforce Automation
- Streamlines sales processes by automating tasks such as lead management, follow-ups, and reporting, improving efficiency.
- Visual Drag & Drop Designer
- Offers an intuitive interface for designing workflows and customer journeys without the need for coding.
- Personalized Dashboards
- Provides customizable dashboards that offer real-time insights into customer interactions and business performance.
Additional features
- Customer Hub
- Centralizes customer data, allowing for a 360-degree view of customer interactions across all touchpoints.
- Omnichannel Engagement
- Enables seamless communication with customers across various channels, including web, mobile, email, and social media.
- Predefined Workflows
- Includes industry-standard workflows that can be customized to fit specific business needs.
- Reports Designer
- Allows users to create custom reports to analyze data and track key performance indicators.
- Social Media and Campaign Management
- Facilitates the management of social media interactions and marketing campaigns from a single platform.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Unison Ace
Unison Ace is a CRM/CXM platform from Avanza Solutions designed for managing customer relationships and experiences. It combines features such as a digital banking platform, internet & mobile banking platform, digital customer onboarding, multichannel switch, and omni-channel & ATM use so businesses can effectively market, sell, serve, and grow their customer base. Unison Ace offers a comprehensive approach to customer engagement by integrating various banking services into one platform. It enables organizations to provide a consistent and efficient customer journey across multiple channels. Key capabilities: digital banking platform internet & mobile banking platform digital customer onboarding multichannel switch omni-channel & ATM use Best for: financial institutions that need to improve customer engagement and simplify banking processes.
Unison Ace Details
Unison Ace's In-App Market Place
Does Unison Ace have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$).
Pros & Cons
- AI-powered features enhance decision-making and customer engagement.
- Comprehensive suite of tools for sales, marketing, and customer service.
- User-friendly interface with customizable dashboards and workflows.
- Omnichannel engagement capabilities improve customer experience.
- Recognized with the Gold Award at the Asia Pacific ICT Alliance (APICTA) Awards 2022 in the Banking, Insurance, and Finance category.
- Pricing information is not readily available.
- May require training to fully utilize all features.
- Limited information on mobile application availability.
- Customization options may be limited for advanced users.
- No in-app marketplace for third-party integrations.
Unison Ace's Support Options
Unison Ace's Alternatives
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