urLive

Additional features

Customer-Initiated Live Video Calls

Enables customers to start a private, high-definition video call with a designated business team instantly, using just a single click from various digital touchpoints.

Universal Call Activation via Infinity Link™

Utilizes a endlessly reusable text-based URL, the "Infinity Link™," which can be embedded or shared anywhere (websites, chatbots, kiosks, SMS, QR codes, email, social media) to allow customers to initiate a unique, private video call.

Intelligent Smart Routing

Automatically directs incoming video calls to the most appropriate agents based on their specific expertise, skills, availability, and configurable business rules, ensuring efficient and effective customer service.

Concurrent Call Control

Empowers agents to efficiently manage and conduct multiple live video calls simultaneously, significantly boosting productivity and reducing customer wait times.

Attended Call Transfer

Allows agents to seamlessly transfer a live video call to another team member or department, ensuring customers are connected with the right expert without interruption.

Post-Call Redirection

Provides the flexibility to configure where customers are automatically directed (e.g., a survey page, a thank you page, or another relevant section of the website) immediately after a video call concludes.

Encrypted Communications

Guarantees the security and privacy of all interactions by encrypting all video, audio, messages, and file transfers during urLive calls, protecting sensitive customer data.

SaaS Cost Certainty

Operates as a 100% cloud-based Software-as-a-Service (SaaS) solution with a pay-per-use model, offering businesses predictable and transparent costs without hidden fees.

High-Definition Video and Audio

Delivers superior call quality with crystal-clear video and audio, which reinforces the professional image and quality of the brand, products, and services being offered.

Powerful In-Call Tools

Equips agents with essential functionalities during a live call, including real-time screen sharing for collaborative guidance, in-call messaging for quick notes or links, and rapid file transfer for immediate document exchange, enhancing support efficiency.

Configurable In-bound Routing

Offers extensive customization options for defining how incoming calls are distributed to the team, allowing businesses to set up routing logic based on their specific operational needs.

Integrated Scheduling

Supports the ability for customers to schedule video calls in advance with specific agents or teams, allowing for planned and organized consultations.

Call Data and Notes

Enables agents to capture and associate important data and detailed notes with each call, ensuring comprehensive records for follow-up and performance analysis.

Flexible Team Participation

Provides agents with the ability to add other team members to an ongoing call for collaboration, or to easily forward calls, enhancing team efficiency and complex problem resolution.