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urLive

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Software Status:Active

About urLive

UrLive is a live streaming software from URL.Live that supports real-time broadcasting. It combines video capture, multi-channel streaming, and audience engagement features so users can create dynamic live events. This platform is designed for content creators and businesses that need to reach audiences via livestreaming on multiple platforms simultaneously. Users can adjust settings for various streaming services, monitor viewer interactions, and analyze performance metrics. Key capabilities: multi-platform streaming audience engagement tools live chat integration customizable layouts analytics dashboard Best for: content creators and businesses that need to connect with their audience through live events.

urLive Details

Vendor
URL.Live
Year Launched
N/A
Location
Vancouver, BC
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
Sales Consultants, Customer Support Agents, Technical Support Representatives, Marketing Teams, Product Specialists, IT Support Staff, Appointment Schedulers, Brand Representatives, Field Agents, Human Resource Managers.
Industries Served
E-commerce, Healthcare, Financial Services, Real Estate, Education, Retail, Telecommunications, Legal Services, Technology, Automotive, Government, Insurance, Utilities.
Tags
Customer Engagement, Video Conferencing, Team Communication, Telephony.

urLive's In-App Market Place

Does urLive have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Enhanced Customer Experience: Offers immediate, personalized, face-to-face interaction via live video, improving satisfaction and humanizing the brand.
  • Sales & Efficiency Boost: Helps increase conversions, shorten sales cycles, reduce resolution times, and lower support costs.
  • Easy Access & Routing: Customers can initiate calls with a single click from various channels, and calls are intelligently routed to the best-suited agent.
  • Secure & Reliable: Provides encrypted communications and high-definition video/audio for a professional and private experience.
  • Flexible & Scalable: Cloud-based SaaS model with concurrent call control, allowing agents to manage multiple calls and adapt to demand.
  • Internet Dependency: Relies heavily on stable, high-bandwidth internet for both customer and agent for optimal video quality.
  • Potential for Longer Wait Times: While routing is smart, live video calls are resource-intensive, which could lead to queues during peak demand if staffing is insufficient.
  • Privacy Concerns: Some customers may be hesitant about video interactions due to privacy discomfort, even with encryption.
  • Not for All Inquiries: May be overkill for simple, quick questions that could be resolved faster via text chat or FAQs.
  • Agent Readiness: Requires agents to be video-ready (e.g., professional appearance, suitable background), which adds a layer of operational consideration.

urLive's Support Options

Email Address

info@url.live

Documentation

https://help.url.live/

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