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UseResponse

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Software Status:Active

About UseResponse

UseResponse is a customer support software from 3CG Onsite that helps organize customer interactions around the help center using multiple channels. It combines feedback management, help desk solutions, and knowledge base creation so users can efficiently manage support requests and community inputs. This software enables the gathering of ideas, supports customers through a dedicated help desk, and allows organizations to create online documentation and manuals for easier access to information. UseResponse supports multilingual options, including Nederlands and Français, catering to a diverse user base. Key capabilities: feedback management help desk support knowledge base creation community organization multilingual support Best for: customer service teams that need to centralize support and feedback management.

UseResponse Details

Vendor
3CG Onsite
Year Launched
2014
Location
16192 Coastal Highway Lewes DE, USA 19958
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese, Korean
Users
Customer Support Agents, IT Support Specialists, Help Desk Managers, Product Managers, Community Managers, Operations Executives, Business Owners, CRM Administrators, UX Researchers, Marketing Professionals
Industries Served
Transportation and Logistics, Software and IT Services, E-commerce and Retail, Healthcare and Pharmaceuticals, Finance and Banking, Telecommunications, Government and Public Services, Education and Research, Media and Publishing, Manufacturing and Industrial Services
Tags
Community, Help Desk, UseResponse

UseResponse's In-App Market Place

Does UseResponse have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), SEK (SEK), MXN (MXN), SGD (SGD), NZD (NZ$), HKD (HK$)

Pros & Cons

  • Tool effectively reduces stress and offers great support.
  • Live chat resolves issues and enhances customer relationships.
  • Mature feature set and straightforward setup process.
  • Locally hosted application meets enterprise solution needs.
  • Charged for article retrieval, but images weren’t restored.
  • App is costly; pricing structure could be reviewed.
  • Desired functionalities delayed and currently unavailable.
  • Difficult to organize numerous emails and customer requests.

UseResponse's Support Options

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