UserVoice logo

UserVoice

by UserVoice · Since 2008
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorUserVoice
Year launched2008
StatusActive
Location234 Fayetteville St, 3rd Floor, Raleigh, NC 27601, US
Countries servedGlobal
Languages1
Integrations10+
Free tierN/A
Free trialN/A
Contact salesYES

About UserVoice

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UserVoice is a comprehensive software solution designed to streamline customer engagement, experience, satisfaction, and innovation management. With a wide range of features catered towards knowledge management, and review management, UserVoice stands out as a versatile tool for businesses looking to enhance their customer interactions and drive product innovation. The user interface of UserVoice is clean, intuitive, and easy to navigate, making it accessible for users of all technical abilities. The design elements are well-thought-out, with a focus on enhancing the overall user experience. The platform's usability ensures that users can quickly get up to speed and start leveraging its features without the need for extensive training. One of the core functionalities that distinguishes UserVoice from its competitors is its robust idea management capabilities. Users can easily collect feedback and suggestions from customers, organize them into actionable ideas, and prioritize them based on various criteria. This feature is invaluable for product managers looking to identify new opportunities for innovation and drive product development in the right direction.

Pros & Cons

Pros
  • Comprehensive Feedback Collection: Supports multiple channels for gathering customer insights.
  • Customizable Roadmaps: Tailor roadmaps to different stakeholder needs and visualize dependencies.
  • Advanced Analytics: Gain deep insights into feedback trends and feature impact.
  • Robust Integrations: Seamlessly connects with various tools in your tech stack.
  • Enterprise-Grade Security: Offers advanced security features for large organizations
Cons
  • High Pricing: Plans can be expensive, especially for small to mid-sized businesses.
  • User Limits: Plans have caps on the number of unique end users, which may require upgrading as your customer base grows.
  • Add-On Costs: Some features, like Single Sign-On (SSO) and CRM connectors, are available as separate add-ons

Features

Key features

Feedback Collection

Gather insights through various channels, including web portals, in-app widgets, and integrations with tools like Zendesk and Salesforce.

Roadmap Visualization

Create and share product roadmaps that align with customer needs and business goals.

Prioritization Tools

Use data-driven methods to prioritize features based on customer feedback and impact.

Additional features

Status Updates

Keep customers informed with public status updates and changelogs.

Analytics & Reporting

Analyze feedback trends and measure the impact of product changes.

Integrations

Seamlessly connect with CRM, support, and analytics platforms to streamline workflows.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Growth Plan
USD 899/mo
billed monthly

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

đŸ‡ºđŸ‡¸USD

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