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UVdesk

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Software Status:Active

About UVdesk

UVdesk is a helpdesk software/platform from Webkul Software that provides customer support solutions. It combines ticket management, knowledge base, and automated workflows so businesses can efficiently handle customer inquiries. Designed for e-commerce as well as general customer service, UVdesk helps organizations track support requests and use self-service options through a comprehensive knowledge base. Additionally, it supports multi-channel integration, allowing users to manage tickets from various platforms, and offers customizable templates for emails. Key capabilities: ticket management knowledge base automated workflows multi-channel integration customizable templates Best for: businesses that need to manage customer support and service inquiries effectively.

UVdesk Details

Vendor
Webkul Software
Year Launched
2015
Location
Webkul Software Pvt. Ltd., H-28, Sector 63, Noida, Uttar Pradesh, India
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, Chinese (Simplified), English, French, German, Italian, Japanese, Portuguese, Russian, Spanish
Users
eCommerce businesses, marketplaces, IT support teams, SMEs, customer service departments
Industries Served
eCommerce, retail, IT services, marketplaces
Tags
UVdesk, Webkul, helpdesk, customer support, ticket management, workflow automation, eCommerce integration, SaaS, open-source, multichannel support

UVdesk's In-App Market Place

Does UVdesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

Form Builder App

Facebook App

Magento 2 App

Disqus Engage App

Shopify Help Desk

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), INR (₹)

Pros & Cons

  • Strong e-commerce integrations with Magento, Shopify, and WooCommerce platforms.
  • Open-source flexibility allows extensive customization for unique business workflows.
  • Multi-channel support centralizes emails, social media, and website queries seamlessly.
  • Automation tools reduce repetitive tasks and improve overall team efficiency.
  • Knowledge base creation empowers customers with effective self-service options.
  • Limited advanced reporting compared to some enterprise-level competitors.
  • Customization requires technical expertise, challenging for non-technical users.
  • Some integrations demand manual setup, slowing initial deployment process.

UVdesk's Support Options

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