About Verint Case Management
Verint Case Management is a case management software from Verint that helps organizations manage and track customer interactions and issues. It includes case tracking, workflow automation, and reporting tools so teams can efficiently resolve customer inquiries and improve service quality. This platform is designed to centralize case-related information, facilitating better collaboration among team members. Users can access real-time updates and status reports, allowing for timely decision-making and resource allocation. Key capabilities: case tracking workflow automation reporting tools user management integration with other systems Best for: customer service teams that need to manage and resolve client issues effectively.
Verint Case Management Details
Verint Case Management's In-App Market Place
Does Verint Case Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (Fr), SEK (kr), NOK (kr), DKK (kr), NZD (NZ$), SGD ($), HKD (HK$)
Pros & Cons
- Cloud-native open platform enables quick, scalable integration with existing CX solutions.
- AI bots deliver measurable ROI (cost savings, sales lift) in weeks, not months.
- Real-time Agent Copilot and Coaching Bot significantly increase agent capacity and performance.
- Comprehensive analytics cover speech, text, and desktop activity for deep insights.
- IVA contains up to 85% of interactions, drastically lowering operational costs.
- AI success and ROI are highly dependent on the quality of initial implementation and data.
- Integration with an open platform still requires expertise and potential development effort.
- Agent adoption of Coaching Bot may face resistance or require dedicated change management.
- Specific pricing details are not public, requiring a demo request for cost evaluation.
- Analytics breadth (VoCE, WFM) suggests a wide product scope which can be complex to deploy entirely.
Verint Case Management's Support Options
Contact
1 (800) 483-7468Chatbot
Available