About Verint Speech Analytics
Speech analytics software for contact centers that transcribes and analyzes 100% of voice interactions. It uses AI to discover customer insights, identify trends, monitor compliance, and improve agent performance and overall customer experience.
Verint Speech Analytics is an enterprise-grade solution designed to help contact centers extract actionable insights from all voice interactions. The software automatically transcribes and analyzes calls to identify trends, customer sentiment, compliance risks, and agent performance opportunities. Key features include a high-accuracy transcription bot, a unified visual player that consolidates all interaction data, and automated analysis to surface key business drivers. The platform is aimed at improving customer experience, reducing costs, and increasing revenue by providing data-driven insights for faster decision-making. Verint does not publish pricing, requiring contact with their sales team for a quote. Support is available via phone and a customer portal, with extensive documentation and training resources offered through Verint Academy and the Verint Connect community.
Pros & Cons
- Combines transcription, themes, sentiment, and metrics within one speech analytics offering.
- Root cause analysis helps teams investigate recurring customer and operational issues.
- AI summaries provide condensed interaction information while reviewers examine recorded calls.
- Broad interaction analysis supports identifying patterns beyond manually selected call samples.
- Supplied material excludes prices, subscription tiers, and detailed implementation cost information.
- Supported transcription languages and named third-party integrations are not specified explicitly.
- Accuracy claims lack supporting benchmarks and evaluation conditions within supplied content.
- Customer revenue and capacity improvements cannot guarantee equivalent results across organizations.
Features
Key features
Powered by Verint Exact Transcription Bot, delivering high accuracy for reliable analysis and agent coaching.
Combines transcripts, emotions, topics, screen recordings, and QA evaluations in a single view for contextual analysis.
Analyzes up to 100% of calls to identify non-compliance occurrences, helping to avoid potential fines.
Identifies coaching opportunities and best practices by surfacing insights from all voice interactions.
Automatically extracts issues, service gaps, competitor mentions, and customer needs from interaction data to drive business decisions.
Additional features
Pinpoints drivers of handle time, silence, holds, and repeat contacts to fix root causes of inefficiency.
Helps identify what drives conversions, surfaces customer objections, and flags missed upsell opportunities.
Part of a broader CX Analytics suite that uncovers insights from customer engagement data.
Utilizes Generative AI to surface insights from voice interactions.
Helps identify process inefficiencies, knowledge gaps, and technical failures.
Pricing
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About Verint Speech Analytics
Speech analytics software for contact centers that transcribes and analyzes 100% of voice interactions. It uses AI to discover customer insights, identify trends, monitor compliance, and improve agent performance and overall customer experience.
Verint Speech Analytics Details
Verint Speech Analytics's In-App Market Place
Does Verint Speech Analytics have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Combines transcription, themes, sentiment, and metrics within one speech analytics offering.
- Root cause analysis helps teams investigate recurring customer and operational issues.
- AI summaries provide condensed interaction information while reviewers examine recorded calls.
- Broad interaction analysis supports identifying patterns beyond manually selected call samples.
- Supplied material excludes prices, subscription tiers, and detailed implementation cost information.
- Supported transcription languages and named third-party integrations are not specified explicitly.
- Accuracy claims lack supporting benchmarks and evaluation conditions within supplied content.
- Customer revenue and capacity improvements cannot guarantee equivalent results across organizations.
Verint Speech Analytics's Support Options
Email Address
[email protected]Contact
+1-888-983-7468Community Forums
https://community.verint.com/loginChatbot
AvailableLive Chat
AvailableVerint Speech Analytics's Alternatives
Voyc
voyc.ai is a powerful AI-driven conversation intelligence platform tailored primarily for regulated industries like financial…
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…