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VICIdial

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Software Status:Active

About VICIdial

VICIdial is a full-featured, open-source Contact Center solution from VICIDIAL Group that is widely used across various industries. It provides hardware support, software integration, and an extensive feature set to meet the needs of enterprise-level organizations. With its open-source nature, companies can customize and scale the platform according to their specific requirements. VICIdial is utilized by thousands of companies in over 100 countries, making it a leading choice in the contact center space. Key capabilities: hardware support software integration extensive feature set scalability customization options Best for: businesses that need a versatile contact center solution.

VICIdial Details

Vendor
VICIDIAL Group
Year Launched
2007
Location
Saint Petersburg, Florida
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish
Users
Call centers, Telemarketing companies, Non-profit organizations, Small and medium-sized businesses
Industries Served
Telecommunications, Customer service, Sales and marketing, Non-profit, Healthcare, Retail
Tags
Call Center, VICIdial

VICIdial's In-App Market Place

Does VICIdial have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), INR (₹), CNY (¥), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Very powerful and a great alternative to licensed software.
  • Considered the best free call center software, benefiting many users globally.
  • Excellent dialer, easy to use, fast, efficient, and stable with accurate reporting.
  • Open source, allowing extensive customization.
  • Superb documentation/manual providing all necessary information.
  • Front end requires coding updates.
  • Lack of integration with WhatsApp and Facebook Messenger in the AGC interface.
  • Outdated design and hard-to-understand reports.
  • Difficulties with the transfer function and excessive buttons to click.

VICIdial's Support Options

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