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Software Status:Active

About VIER

VIER is an AI solutions platform from VIER GmbH that offers a cloud solution for effective customer dialog. It provides secure and reliable cloud hosting, comprehensive information security management, and is ISO 27001 certified so businesses can ensure compliance and improve trust in customer interactions. VIER is recognized for its "Trusted Cloud" certification and as a "Zero Outage Certified Supplier" by Telekom, highlighting its commitment to quality and reliability. The platform is also certified as "Hosted in Germany" by the Federal Association of IT SMEs (BITMi), ensuring adherence to local data protection regulations. Key capabilities: secure cloud hosting information security management ISO 27001 certification "Trusted Cloud" certification Zero Outage certification Best for: companies that need a reliable AI-based communication solution for customer engagement.

VIER Details

Vendor
VIER GmbH
Year Launched
2021
Location
Schlesische Str. 27, Berlin, 10997, DE
Deployment
cloud
Training Options
videos, in person
Countries Served
All Countries
Languages
English, German
Users
customer service departments, call centers, e-commerce platforms, logistics companies
Industries Served
Insurance, Energy, E-Commerce, Finance, Tourism, Logistics
Tags
Omnichannel Communication, Speech Analytics, AI Integration, Cloud-based, Customer Engagement, Customer Service Automation, List of Integrations from the Content

VIER's In-App Market Place

Does VIER have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr.), CNY (¥), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$), KRW (₩), INR (₹)

Pros & Cons

  • Comprehensive omnichannel communication solution
  • AI-powered features for automation and efficiency
  • Real-time speech analytics to improve customer service quality
  • Scalable and secure infrastructure hosted in Germany
  • Multilingual support for international businesses
  • Seamless integrations with existing CRM and IT systems
  • Pricing information is not readily available and requires customization
  • Might require time for onboarding due to the range of features

VIER's Support Options

Email Address

info@vier.ai

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