About VisitCall
VisitCall by Ampersand International serves as a software system for teams coordinating activities across departments. Public product information is limited, so confirm specific modules with the vendor directly. Key capabilities: Core workflow management Integration support Data export and backup Configurable settings and roles Reporting and visibility Best for: teams needing workflow tools with configurable settings and integrations.
VisitCall by Ampersand International is a focused home healthcare communications platform designed to improve visit confirmations, reduce missed appointments, and streamline caregiver–client communications through automated calling, SMS, and two-way messaging. Its core purpose is to ensure visits happen as scheduled while providing a simple audit trail for reconciliation and quality assurance; The user interface is pragmatic and task-oriented: administrators work from a concise web console that shows upcoming campaigns, contact lists, and confirmation statuses with clear filters and bulk action buttons; template editors are form driven and require little training, while detailed logs and recordings (where enabled) are easy to locate for audit or payroll checks. Functionality is comprehensive for its niche VisitCall supports two-way confirmations, callback handling, multilingual messaging, personalized templates with variable fields, consent management, and retry logic to reattempt unreachable contacts; distinctive capabilities include conditional workflows for high-risk clients (different scripts or escalation paths) and simple export options that feed back into rostering systems.
Pros & Cons
- +Real time visit verification prevents errors and instantly alerts staff to missed appointments.
- +Cloud access allows scheduling and administrative staff to work remotely effectively.
- +Advanced scheduling prevents conflicts and overtime by checking employee qualifications automatically.
- +Customizable reports allow accurate billing and payroll tailored to specific business requirements.
- +Entry-level pricing makes the essential features affordable for small or new companies.
- −Detailed pricing for the full enterprise version is not publicly disclosed.
- −Relies heavily on field employees consistently using the electronic visit verification system.
- −Customer testimonials are generic and lack specific measurable results or metrics.
- −Cloud dependence means core functions are vulnerable to internet service outages.
- −Product focus is primarily administrative, with limited mention of direct clinical care features.
Features
Key features
- Electronic Visit Verification
- Tracks field employee visits in real time and notifies users of late arrivals or missed appointments.
- Cloud-Based Scheduling (VisitSchedule)
- Allows users to access and work on schedules from any location, either home or office.
- Advanced Scheduling Logic
- Creates accurate schedules based on service orders, employee qualifications, and availability, while flagging conflicts.
- Customizable Financial Reports
- Generates fully tailored billing and payroll reports that can be reviewed, approved, and exported in various formats.
- Centralized Secure Records
- Stores all client and employee data in one secure, well-structured system, supporting custom forms and reports.
- Compliance Assistance
- Helps home care agencies meet the latest State and Federal requirements for electronic visit verification.
Additional features
- Client and Employee Records
- Stores all client and employee information in a secure and well-structured central system.
- Create Custom Forms and Templates
- Allows users to design their own forms and documentation templates.
- Generate Reports
- Enables users to create customized reports from the stored client and employee data.
- Seamless Microsoft Office Integration
- Provides smooth functionality when working with Microsoft Office products.
- Advanced Scheduling
- Creates accurate schedules based on service orders and employee criteria.
- Employee Qualification and Availability Checks
- Ensures schedules match employee skills and time availability.
- Overtime and Scheduling Conflict Warnings
- Alerts users to potential scheduling issues before they are finalized.
- Electronic Visit Verification
- Keeps track of field employee visits in real time.
- Late Arrival or Missed Appointment Notifications
- Provides immediate alerts regarding visit status.
- Collect Visit Data Electronically
- Allows agencies to go paperless by gathering all visit details digitally.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About VisitCall
VisitCall by Ampersand International serves as a software system for teams coordinating activities across departments. Public product information is limited, so confirm specific modules with the vendor directly. Key capabilities: Core workflow management Integration support Data export and backup Configurable settings and roles Reporting and visibility Best for: teams needing workflow tools with configurable settings and integrations.
VisitCall Details
VisitCall's In-App Market Place
Does VisitCall have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), MXN (Mex$)
Pros & Cons
- Real time visit verification prevents errors and instantly alerts staff to missed appointments.
- Cloud access allows scheduling and administrative staff to work remotely effectively.
- Advanced scheduling prevents conflicts and overtime by checking employee qualifications automatically.
- Customizable reports allow accurate billing and payroll tailored to specific business requirements.
- Entry-level pricing makes the essential features affordable for small or new companies.
- Detailed pricing for the full enterprise version is not publicly disclosed.
- Relies heavily on field employees consistently using the electronic visit verification system.
- Customer testimonials are generic and lack specific measurable results or metrics.
- Cloud dependence means core functions are vulnerable to internet service outages.
- Product focus is primarily administrative, with limited mention of direct clinical care features.
VisitCall's Support Options
Email Address
support@VisitCall.comContact
(216) 831-3500VisitCall's Alternatives
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