Voicent Predictive Dialer
About Voicent Predictive Dialer
Voicent Predictive Dialer is a predictive dialing software from Voicent Communications that automates outbound call processes. It provides features such as automatic call distribution, real-time reporting, and lead management so agents can focus on live conversations. This software helps improve call center efficiency by minimizing agent downtime and maximizing contact rates. Voicent Predictive Dialer allows users to manage multiple campaigns, track statistics, and integrate with customer relationship management systems to simplify workflow. Key capabilities: automatic call distribution real-time reporting lead management campaign management CRM integration Best for: call centers and businesses that need to increase outbound calling productivity.
Voicent Predictive Dialer by Voicent Communications is a robust outbound communication tool designed to enhance productivity for businesses and organizations that rely heavily on phone outreach. This software offers a variety of dialing modes, including predictive, preview, progressive, and manual dialing, making it versatile for different campaign types. Predictive dialing is one of its key features, allowing the system to automatically dial multiple numbers at once and connect agents only to live contacts, maximizing agent talk time and minimizing downtime. Preview dialing lets agents review contact information before making a call, while progressive dialing automatically places the next call once an agent becomes available. These modes are essential for boosting agent productivity and efficiency, helping businesses scale their outreach efforts while reducing unproductive call attempts. The functionality of Voicent Predictive Dialer is designed with efficiency in mind, integrating features like call recording and workflow automation to streamline business operations. While the website does not provide an extensive breakdown of all available features, it's clear that the software aims to simplify communication processes for users of varying technical expertise.
Pros & Cons
- +• Increased agent productivity: By automating the dialing process and filtering out unproductive calls, Voicent Predictive Dialer significantly increases the amount of time agents spend talking to live contacts.
- +• Multiple dialing modes: The availability of predictive, preview, progressive, and manual dialing modes provides flexibility for various campaign types and communication strategies.
- +• Workflow automation: This feature allows for triggered actions based on call outcomes, enhancing campaign effectiveness and streamlining follow-up processes.
- +• Cloud-based and on-premise deployment: The choice between cloud-based and on-premise deployment offers flexibility depending on an organization's infrastructure and security requirements.
- −• Limited information on the website: The lack of detailed information on the website regarding user interface, integrations, customer support, pricing, and specific performance metrics makes it difficult to fully assess the software.
- −• Unclear integration capabilities: While CRM integration is mentioned, specific integrations with popular CRM platforms are not listed, limiting the ability to assess its compatibility with existing business systems.
- −• Limited information on customer support: Details on response times, support hours, and the availability of resources like tutorials, FAQs, or community forums are missing, making it difficult to assess the quality of customer support.
Features
Key features
- • Dialing Modes (Predictive, Preview, Progressive, Manual)
- Offers different dialing strategies; predictive automatically dials multiple numbers, preview lets agents review contact info before dialing, progressive dials one number at a time, and manual allows for direct dialing.
- • Cloud or on-Premise solution
- Can be hosted on Voicent's servers (cloud) or installed on your own hardware (on-premise).
- • Scalable and flexible
- Can adapt to the size and needs of your business, whether small or large.
- • Built-in CRM with automatic tracking
- Includes a customer relationship management system to manage contacts and track interactions.
- • Works Anywhere with Internet connection
- Accessible from any location with internet access.
- • Intuitive interface and easy to use
- Designed for ease of use with a straightforward interface.
- • Triple agent productivity
- Aims to significantly increase the number of calls an agent can handle.
- • Free trial
- Allows potential users to test the software before purchasing.
- • Seamlessly integrates with other software
- Can connect with other business applications you may already use.
- • Advanced OptPace™ volume pacing algorithm
- Optimizes dialing speed to maximize connections while minimizing dropped calls.
- • Detailed campaign reports
- Provides data on campaign performance, such as call volume, connection rates, and agent activity.
- • Agent Dashboard™
- A centralized interface for agents to manage calls, access CRM data, and perform other tasks.
- • Automatic CRM popup screen
- Displays caller information from the CRM when a call connects.
- • Dynamic call scripts
- Provides agents with pre-written scripts to guide conversations.
- • Call routing and forwarding
- Enables efficient call distribution and transfer to appropriate agents.
- • Answer anywhere using PC and headset
- Allows agents to handle calls from their computers using a headset.
- • Edit, share, and save CRM information
- Allows agents to update and access customer data.
- • Call recording and whisper coaching
- Records calls for quality assurance and allows supervisors to provide real-time guidance.
- • Built-in CRM with integrations
- Offers its own CRM and integrates with popular CRMs like Salesforce, Zoho, and SugarCRM.
Additional features
- • Upload and import contact lists
- Enables easy import of existing contact data.
- • Create contact lists using campaign results
- Allows for targeted lists based on campaign outcomes.
- • Automatically handles opt in/out
- Manages contact preferences for marketing communications.
- • Unlimited contact groups and sublists
- Organizes contacts into manageable groups.
- • Quick search CRM contacts
- Enables fast searching of contact information.
- • Save custom CRM fields
- Allows for customization of CRM data fields.
- • Automatically generated reports
- Creates reports on CRM data and campaign performance.
- • Use built-in CRM or integrate your own CRM
- Offers flexibility to use Voicent's CRM or integrate with an existing one.
- • Multi-channel automation
- Automates communication across phone, text, and email.
- • Set up automatic email drip systems
- Automates email sequences for lead nurturing.
- • Run automated marketing campaigns
- Automates various marketing activities.
- • Automatic opt in/out management
- Automatically handles subscription and unsubscription requests.
- • Set up automatic notifications
- Sends automated alerts for specific events or triggers.
Pricing
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About Voicent Predictive Dialer
Voicent Predictive Dialer is a predictive dialing software from Voicent Communications that automates outbound call processes. It provides features such as automatic call distribution, real-time reporting, and lead management so agents can focus on live conversations. This software helps improve call center efficiency by minimizing agent downtime and maximizing contact rates. Voicent Predictive Dialer allows users to manage multiple campaigns, track statistics, and integrate with customer relationship management systems to simplify workflow. Key capabilities: automatic call distribution real-time reporting lead management campaign management CRM integration Best for: call centers and businesses that need to increase outbound calling productivity.
Voicent Predictive Dialer Details
Voicent Predictive Dialer's In-App Market Place
Does Voicent Predictive Dialer have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- • Increased agent productivity: By automating the dialing process and filtering out unproductive calls, Voicent Predictive Dialer significantly increases the amount of time agents spend talking to live contacts.
- • Multiple dialing modes: The availability of predictive, preview, progressive, and manual dialing modes provides flexibility for various campaign types and communication strategies.
- • Workflow automation: This feature allows for triggered actions based on call outcomes, enhancing campaign effectiveness and streamlining follow-up processes.
- • Cloud-based and on-premise deployment: The choice between cloud-based and on-premise deployment offers flexibility depending on an organization's infrastructure and security requirements.
- • Limited information on the website: The lack of detailed information on the website regarding user interface, integrations, customer support, pricing, and specific performance metrics makes it difficult to fully assess the software.
- • Unclear integration capabilities: While CRM integration is mentioned, specific integrations with popular CRM platforms are not listed, limiting the ability to assess its compatibility with existing business systems.
- • Limited information on customer support: Details on response times, support hours, and the availability of resources like tutorials, FAQs, or community forums are missing, making it difficult to assess the quality of customer support.
Voicent Predictive Dialer's Support Options
Email Address
support@voicent.comContact
+1-800-948-1198Voicent Predictive Dialer's Alternatives
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