About Voicent Predictive Dialer
Voicent Predictive Dialer is a predictive dialing software from Voicent Communications that automates outbound call processes. It provides features such as automatic call distribution, real-time reporting, and lead management so agents can focus on live conversations. This software helps improve call center efficiency by minimizing agent downtime and maximizing contact rates. Voicent Predictive Dialer allows users to manage multiple campaigns, track statistics, and integrate with customer relationship management systems to simplify workflow. Key capabilities: automatic call distribution real-time reporting lead management campaign management CRM integration Best for: call centers and businesses that need to increase outbound calling productivity.
Voicent Predictive Dialer Details
Voicent Predictive Dialer's In-App Market Place
Does Voicent Predictive Dialer have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- • Increased agent productivity: By automating the dialing process and filtering out unproductive calls, Voicent Predictive Dialer significantly increases the amount of time agents spend talking to live contacts.
- • Multiple dialing modes: The availability of predictive, preview, progressive, and manual dialing modes provides flexibility for various campaign types and communication strategies.
- • Workflow automation: This feature allows for triggered actions based on call outcomes, enhancing campaign effectiveness and streamlining follow-up processes.
- • Cloud-based and on-premise deployment: The choice between cloud-based and on-premise deployment offers flexibility depending on an organization's infrastructure and security requirements.
- • Limited information on the website: The lack of detailed information on the website regarding user interface, integrations, customer support, pricing, and specific performance metrics makes it difficult to fully assess the software.
- • Unclear integration capabilities: While CRM integration is mentioned, specific integrations with popular CRM platforms are not listed, limiting the ability to assess its compatibility with existing business systems.
- • Limited information on customer support: Details on response times, support hours, and the availability of resources like tutorials, FAQs, or community forums are missing, making it difficult to assess the quality of customer support.
Voicent Predictive Dialer's Support Options
Email Address
support@voicent.comContact
+1-800-948-1198