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VSLogger

by Versadial Solutions · Since 1994
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorVersadial Solutions
Year launched1994
StatusActive
Location9940 Irvine Center Dr. Irvine, CA USA 92618
Countries servedGlobal
Languages7
Integrations6+
Free tier
Free trial
Contact salesYES

About VSLogger

VSLogger is a call recording software from Versadial Solutions designed for businesses to capture and manage telephone communications. It includes features such as real-time call recording, playback, and tagging, so users can easily access and organize their recorded calls for review and compliance purposes. This software supports various telephony systems and allows for centralized storage of calls, providing ease of access and retrieval. The user-friendly interface makes it simple to navigate through recorded files. Key capabilities: real-time call recording call playback tagging and categorization centralized storage user-friendly interface Best for: organizations that need to record and analyze phone conversations for quality assurance and training.

VSLogger by Versadial Solutions is a versatile and robust VoIP software tailored for businesses and organizations requiring comprehensive call recording functionalities. The software is designed to provide seamless call monitoring, recording, and analysis for various telecommunication systems, including VoIP, Digital PBX, Analog, T1/E1/ISDN PRI, ISDN BRI, and Radio (Analog/RoIP). Its primary purpose is to help businesses enhance compliance, improve customer service, and gain insights into communication trends through a powerful suite of tools. Key features include advanced call recording, live monitoring, data encryption, and customizable reporting, making it an indispensable tool for industries ranging from customer support to compliance-heavy sectors. The user interface of VSLogger is well-designed and user-friendly, catering to both technical and non-technical users. The intuitive layout ensures that users can easily navigate through the software’s diverse features without needing extensive training. The dashboard provides a centralized view of recordings, live monitoring, and analytics, making it convenient to manage tasks efficiently.

Pros & Cons

What users like
  • +Ease of Use: Multiple reviewers find VSLogger to be user-friendly and straightforward to operate.
  • +Recording Quality: Users praise the high quality of call recordings captured by VSLogger.
  • +Customer Service: Reviewers appreciate the responsiveness and helpfulness of VSLogger's customer support team.
  • +Features: Several users commend the feature set of VSLogger, particularly for functionalities like compliance, training, and quality control.
  • +Stability: One reviewer mentions the system's stability as a positive aspect.
What users flag
  • Fewer Features Compared to Alternatives: A reviewer notes that some alternatives might offer a wider range of features.
  • Limited Documentation on Advanced Tasks: One user suggests the need for more video tutorials and documentation on advanced configurations like web browser certificate creation.

Features

Key features

Low-cost call recording functionality for developers and direct users.
Supports all recording hardware and recorded input and device types compatible with VSLogger Unlimited server.
Offers a CLI Configuration Tool for managing the engine.
Provides a partial VSLogger Monitor HTML interface for configuration purposes.
Includes a Call Recording SDK (Software Development Kit) with API and usage samples for integration.

Additional features

Automatic Recording
Automatically records calls on pre-configured channels or lines, ensuring all designated communications are captured without manual intervention.
On-Demand Recording
Allows for initiating recordings from a third-party application, providing flexibility for specific recording needs outside of standard configurations.
Versatile Recording Hardware and Input Support
Compatible with a wide range of recording hardware and input types supported by the VSLogger Unlimited server, offering flexibility in deployment and integration with existing infrastructure. This includes support for various telephony interfaces (analog, digital, T1/E1, ISDN, PRI, VoIP, Radio).
Recording Archiving
Archives recorded calls to network storage or removable storage devices, providing options for secure and long-term storage of recordings.
Integration and Control
HTML-Based API Integration
Enables seamless integration with third-party applications through a well-documented HTML-based API, allowing developers to incorporate call recording functionality into their own systems.
Recording Process Control
Provides commands to control the recording process from external applications, including start, stop, mute, and the ability to change field content associated with recordings.
Direct Disk Access and Management
Allows third-party applications to directly access and manage recordings stored on the disk, offering flexibility in how recordings are handled and processed.
Third-Party User Management and Interface
Empowers third-party applications to provide user management and user interface functionalities, allowing for a customized user experience and integration with existing user authentication systems.
User Access to Recordings
Enables third-party applications to grant user access to recordings based on defined roles and permissions, ensuring secure and controlled access to sensitive call data.
Configuration and Management
CLI Configuration Tool
Offers a command-line interface (CLI) for configuring the recording engine, providing advanced users and system administrators with granular control over settings.
Partial VSLogger Monitor HTML Interface
Includes a limited version of the VSLogger Monitor HTML interface, primarily for initial program configuration and testing purposes.
Licensing and Deployment
Bulk License Purchases
Licenses are purchased in bulk (in batches of 10, 20, 50, 100, 200, and 300 channel licenses), providing cost-effective options for larger deployments.
Flexible Channel Licensing
Channel licenses can be applied to different recording types (TDM, VoIP, or Screen Capture) in any combination, offering flexibility in configuring the recording environment.
License Activation Codes
Requires requesting license activation codes for specific license configurations, allowing for precise control over license allocation.
Limitations (compared to VSLogger Unlimited)
Limited VSLogger Monitor Functionality
The VSLogger Monitor is limited to configuration and testing by a single administrator account. Live monitoring, search, and reporting features are disabled.
No Adutante Server Integration
Integration with the Adutante server, which provides user management and quality control (QC) modules in the full VSLogger Unlimited version, is not available in the Recording Engine.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
7
Interface languages
14
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutch

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇸🇬SGD🇰🇷KRW🇿🇦ZAR

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