About WaterSmart
WaterSmart is a customer engagement software from WaterSmart that helps utilities and energy retailers improve digital experiences. It offers support for multiple service types including water, electricity, and gas, as well as tailored solutions for finance and billing departments, management, and retailers so organizations can effectively manage customer interactions. The platform includes features for billing information, engagement tools, and personalized service options while facilitating better communication between utilities and their customers. WaterSmart's tools allow utilities to provide efficient customer service and track engagement metrics. Key capabilities: service type management billing support customer engagement tracking analytics and reporting personalized user use Best for: utilities and energy retailers that need to improve customer engagement and simplify service delivery.
WaterSmart, developed by WaterSmart Software, is a cloud-based customer engagement solution specifically designed to enhance communication and operational transparency between water utilities and their customers. Its primary purpose is to empower utility customers—such as architects, builders, property developers, and municipal councils—with actionable insights into their water usage while helping utilities streamline service, reduce water waste, and improve satisfaction. At its core, WaterSmart provides a digital platform that uses data analytics to deliver personalized water use reports, conservation recommendations, leak alerts, and service notifications. These insights help users make informed decisions while also enabling utilities to meet conservation goals and regulatory mandates. The user interface of WaterSmart is thoughtfully designed with accessibility and clarity in mind. It offers a clean, well-organized dashboard that presents critical metrics such as usage trends, alerts, and comparative analytics in an intuitive visual format. The navigation structure is logical and allows both end-users and utility staff to quickly access account data, customer communication tools, and performance insights.
Pros & Cons
- Maximizes Project Outcomes: Aims to help clients maximize development yield, save time, money, and reduce emissions.
- Strong Client Testimonials: Features multiple positive testimonials highlighting their professionalism, proactive approach, efficient communication, and seamless service.
- Dedicated to Sustainability: Clearly states commitment to safeguarding water as a "taonga" and promoting sustainable development.
- Award-Winning: Has received the "Stormwater Innovation Award 2025" for their Porous Lane product.
- Targeted Client Focus: Works with specific professional groups like developers, architects, and engineers, indicating specialized understanding of their needs.
- No Specific Pricing or Project Cost Details: The text does not provide any information on the cost of their products or services, which might require direct inquiry.
- Limited Technical Specifics: While highlighting innovative products, the details provided are high-level. More in-depth technical specifications of their systems are not available in this overview.
- Marketing-Oriented Content: As typical for a company website, the information presented is heavily biased towards the benefits and strengths of Watersmart, with no inherent "cons" or limitations explicitly stated within the provided text.
Features
Key features
Offers end-to-end management systems for stormwater attenuation and management.
Focuses on detaining, reusing, recycling, and protecting water on-site to reduce consumption.
Aims to increase development yield while saving time, money, and emissions.
Claims to be New Zealand's only "whole-system water experts," offering integrated solutions from design to maintenance.
Provides revolutionary, easy-to-install, and cost-efficient water management products.
Specializes in solving tough water challenges, including those on small, tight, rocky sites with high invert levels.
Additional features
Comprehensive solutions for managing and reducing stormwater runoff.
Innovative systems designed to help clients reuse more water and reduce consumption by up to 45%.
Systems for collecting and utilizing rainwater.
Products and expertise to mitigate flood risks.
Systems for treating water.
Offers complete services from planning and design to supply, installation, and maintenance.
Provides access to a team of experts with deep knowledge and wisdom about water-related challenges.
Caters to specific professional groups in the construction and development sectors.
Strategies and products to increase the profitable output of development projects.
Aims to deliver efficiencies that reduce project costs and environmental impact.
Recognition for their Porous Lane stormwater solution.
Highlighted by client testimonials for their approach to project delivery.
Emphasized by clients for smooth installation and support.
Offers ongoing support and explanations for system functionality (as per testimonials).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About WaterSmart
WaterSmart is a customer engagement software from WaterSmart that helps utilities and energy retailers improve digital experiences. It offers support for multiple service types including water, electricity, and gas, as well as tailored solutions for finance and billing departments, management, and retailers so organizations can effectively manage customer interactions. The platform includes features for billing information, engagement tools, and personalized service options while facilitating better communication between utilities and their customers. WaterSmart's tools allow utilities to provide efficient customer service and track engagement metrics. Key capabilities: service type management billing support customer engagement tracking analytics and reporting personalized user use Best for: utilities and energy retailers that need to improve customer engagement and simplify service delivery.
WaterSmart Details
WaterSmart's In-App Market Place
Does WaterSmart have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (CN¥), INR (₹), BRL (R$), MXN (Mex$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), ZAR (R), SGD (S$)
Pros & Cons
- Maximizes Project Outcomes: Aims to help clients maximize development yield, save time, money, and reduce emissions.
- Strong Client Testimonials: Features multiple positive testimonials highlighting their professionalism, proactive approach, efficient communication, and seamless service.
- Dedicated to Sustainability: Clearly states commitment to safeguarding water as a "taonga" and promoting sustainable development.
- Award-Winning: Has received the "Stormwater Innovation Award 2025" for their Porous Lane product.
- Targeted Client Focus: Works with specific professional groups like developers, architects, and engineers, indicating specialized understanding of their needs.
- No Specific Pricing or Project Cost Details: The text does not provide any information on the cost of their products or services, which might require direct inquiry.
- Limited Technical Specifics: While highlighting innovative products, the details provided are high-level. More in-depth technical specifications of their systems are not available in this overview.
- Marketing-Oriented Content: As typical for a company website, the information presented is heavily biased towards the benefits and strengths of Watersmart, with no inherent "cons" or limitations explicitly stated within the provided text.
WaterSmart's Support Options
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