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Web Help Desk

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Software Status:Active

About Web Help Desk

Web Help Desk is a help desk software from SolarWinds that simplifies service management and asset management. It combines ticket management, asset tracking, and customer self-service to help organizations effectively manage support requests and resources. The software provides a user-friendly customer portal that allows users to submit and track tickets easily. Additionally, it includes reporting features that enable managers to analyze support performance and make data-driven decisions. Web Help Desk supports integration with other tools and systems to improve overall service delivery. Key capabilities: ticket management asset tracking customer portal reporting integration support Best for: IT departments that need efficient management of service requests and asset oversight.

Web Help Desk Details

Vendor
SolarWinds
Year Launched
1999
Location
Global Headquarters 7171 Southwest Parkway Bldg 400 Austin, Texas 78735
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
Deutsch, Español, Français, 日本語 (Japanese), 한국어 (Korean), Português, 中文 (Chinese)
Users
IT Support Technicians, Help Desk Agents, Systems Administrators, Asset Managers, Service Desk Managers
Industries Served
IT and Technology, Healthcare, Education, Government, Finance, Retail
Tags
Help Desk, Ticketing, Asset Management, SaaS, IT Support, Remote Support, SLA, Automation.

Web Help Desk's In-App Market Place

Does Web Help Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (Fr.), Cny (¥), Rub (₽)

Pros & Cons

  • Strong customer support and reliability
  • Helpful features like task automation, workflow, and email threading
  • Easy ticket submission via email (great for mobile/remote users)
  • Simple and user-friendly for both IT teams and end-users
  • Good value for nonprofits
  • Template forms are limited and visually unappealing
  • Dashboard lacks clarity or usefulness
  • System performance may lag when running large reports
  • Reporting lacks depth without external tools like Tableau
  • No advanced or visually dynamic interface options

Web Help Desk's Support Options

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