About Web Tracks
Web Tracks is a web monitoring software from Alloy Software that helps organizations track and manage internet usage. It provides features such as real-time website filtering, detailed usage reports, and user activity monitoring so businesses can maintain control over their online environment. This software enables IT departments to identify and restrict access to inappropriate or non-work-related sites, ensuring compliance with organizational policies. Additionally, Web Tracks allows for customizable filtering settings to cater to different departmental needs. Key capabilities: real-time reporting customizable filters user activity logs policy management compliance tracking Best for: organizations that need to monitor and control internet usage effectively.
Web Tracks by Gritware is an integrated help desk and IT asset management solution tailored for small to mid‑sized IT teams. It runs on your own IIS server, offering centralized management of help desk tickets, hardware and software inventories, purchasing and documentation in one browser‑based platform. Its strengths lie in its comprehensive reporting tools — over 45 built‑in reports and graphs — that help teams assess hardware health, track expenditures, and understand support patterns. The system’s self‑service portal allows users to submit requests and search support resources easily, while Active Directory integration streamlines authentication. Asset tracking covers computers, peripherals, software licenses and documentation, with optional PC auditing available via the Web Tracks Audit add‑on. The knowledge base with a rich HTML editor helps technicians capture solutions for reuse, improving support efficiency. Pricing is tiered by named user licenses, from free editions to enterprise scales, and includes maintenance and forum access. However, Web Tracks is on‑premise only and may feel less modern than cloud SaaS alternatives.
Pros & Cons
- +All-in-one help desk and asset management system reduces software fragmentation.
- +Browser-based platform allows access without extensive IT infrastructure deployment.
- +Self-service portal decreases technician workload and improves end-user response time.
- +Comprehensive reporting enables better planning for IT budgets and hardware upgrades.
- +Email-to-ticket feature ensures no help desk request is missed or overlooked.
- −Interface can feel outdated compared to newer help desk software, reducing user appeal.
- −Some users report the software can be slow when handling large datasets or audits.
- −Customizing certain workflows requires technical knowledge, complicating setup.
- −Notifications and alerts may not always function reliably in high-traffic scenarios.
- −Reporting dashboards can be complex to configure and may confuse non-technical staff.
Features
Key features
- Browser-Based Help Desk
- Manage, assign, and track help desk tickets across technicians efficiently.
- Self Service Portal
- End-users can submit requests, lookup tickets, and access knowledge base easily.
- Asset Management
- Track computers, peripherals, software, and allocate assets to users or equipment.
- Knowledge Base
- Create searchable articles with rich text and attachments for internal or user use.
- Purchasing Management
- Track purchase orders, line items, and received versus pending inventory.
- Reporting & Graphs
- Over 45 built-in reports and graphs for help desk, inventory, and purchasing data.
- Email Integration
- Automatic notifications and Email-to-Ticket converter for ticket management.
Additional features
- Help Desk Ticketing
- Assign tasks, prioritize tickets, and track technician performance and problem types.
- PC Inventory Management
- Maintain detailed records of computer hardware specifications and allocations.
- Peripheral Tracking
- Record monitors, printers, keyboards, and other peripherals with asset IDs.
- Software License Tracking
- Track software installations, DVD, download, and license agreements.
- Web Tracks Audit Integration
- Automate import of PC and software audit records.
- Active Directory Integration
- Allow sign-in and authentication using Active Directory accounts.
- Documentation Management
- Attach electronic documents to assets and share across inventory items.
- Custom Reporting
- Create and export reports to PDF, CSV, RTF, Excel, and HTML formats.
- Priority Levels & Workflow
- Set ticket priorities and manage assignment workflow efficiently.
- Knowledge Base Article Management
- Decide visibility of articles for technicians or end-users.
- Inline Attachments
- Add images and files directly within knowledge base articles for reference.
- Hardware & Software History
- Link help desk tickets and asset history to equipment and users.
- Email Notifications
- Get notified when tickets are created or updated automatically.
- Audit & Compliance Reporting
- Generate hardware and software compliance reports for IT management.
- Purchasing Tracking
- Record vendors, department expenditures, and track items not yet received.
- User Account Management
- Manage multiple technician accounts with license control.
- Integration with Browsers
- Compatible with IE, Chrome, Firefox, Opera, and Safari for accessibility.
- Mobile-Friendly Access
- Access Web Tracks help desk and assets via mobile browsers.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Web Tracks
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
gamp for Business (g4B)
Gamp for Business (g4B) is a business management software from Gamp that supports organizational needs.…
About Web Tracks
Web Tracks is a web monitoring software from Alloy Software that helps organizations track and manage internet usage. It provides features such as real-time website filtering, detailed usage reports, and user activity monitoring so businesses can maintain control over their online environment. This software enables IT departments to identify and restrict access to inappropriate or non-work-related sites, ensuring compliance with organizational policies. Additionally, Web Tracks allows for customizable filtering settings to cater to different departmental needs. Key capabilities: real-time reporting customizable filters user activity logs policy management compliance tracking Best for: organizations that need to monitor and control internet usage effectively.
Web Tracks Details
Web Tracks's In-App Market Place
Does Web Tracks have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- All-in-one help desk and asset management system reduces software fragmentation.
- Browser-based platform allows access without extensive IT infrastructure deployment.
- Self-service portal decreases technician workload and improves end-user response time.
- Comprehensive reporting enables better planning for IT budgets and hardware upgrades.
- Email-to-ticket feature ensures no help desk request is missed or overlooked.
- Interface can feel outdated compared to newer help desk software, reducing user appeal.
- Some users report the software can be slow when handling large datasets or audits.
- Customizing certain workflows requires technical knowledge, complicating setup.
- Notifications and alerts may not always function reliably in high-traffic scenarios.
- Reporting dashboards can be complex to configure and may confuse non-technical staff.
Web Tracks's Support Options
Email Address
support@alloy-software.comContact
1-973-661-9777Community Forums
https://www.alloy-software.com/forums/Web Tracks's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
gamp for Business (g4B)
Gamp for Business (g4B) is a business management software from Gamp that supports organizational needs.…
