About XCALLY
XCALLY is a contact center software from XCALLY that provides a comprehensive solution for customer engagement. It combines omnichannel communication, advanced reporting, and workforce management so businesses can improve customer service and operational efficiency. XCALLY's platform supports interactions via voice, chat, email, and social media, enabling agents to manage customer queries from a single interface. Additionally, it offers features like predictive dialing, call recording, and performance analytics to drive effective decision-making and performance tracking. Organizations can customize workflows and integrate with third-party applications for improved functionality. Key capabilities: omnichannel communication reporting tools workforce management predictive dialing API integrations Best for: contact center operators that need to manage customer interactions efficiently.
XCALLY Details
XCALLY's In-App Market Place
Does XCALLY have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), DKK (kr), NOK (kr), NZD (NZ$), SGD (S$), HKD (HK$), KRW (₩), INR (₹), RUB (₽).
Pros & Cons
- Flexible deployment options
- Comprehensive omnichannel support.
- Real-time reporting and analytics.
- High customizability.
- Strong integration capabilities.
- Complexity in setup for large organizations
- Frequent updates may impact continuity
- Limited backup options without additional setup.
- No transparent pricing