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Zammad

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Software Status:Active

About Zammad

Zammad is a helpdesk software from Zammad GmbH that provides a comprehensive solution for managing customer communications. It combines contact sales, language detection, and checklist features so teams can efficiently address customer inquiries. Zammad also includes historization of changes to track modifications over time, ensuring accountability and transparency. With its user-friendly interface, Zammad enables support teams to deliver an excellent customer service use without feeling overwhelmed. The platform supports multiple languages, facilitating communication with diverse clients. Key capabilities: contact sales language detection checklist historization of changes multi-language support Best for: customer support teams that need to manage and improve customer service interactions.

Zammad Details

Vendor
Zammad GmbH
Year Launched
2016
Location
Marienstrasse 18 10117 Berlin Germany
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, German
Users
Administrator, IT manager, Customer support representative, Help desk agent, End user
Industries Served
Healthcare, Education, Finance, Retail
Tags
Help Desk, Ticketing System, Customer Support, IT Service Management, Open Source, Multi-Channel Support, Collaboration Tools, Knowledge Base, Reporting, Automation, Communication Channels

Zammad's In-App Market Place

Does Zammad have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Zammad is a self-hosted and open-source helpdesk that provides full control and flexibility to teams.
  • Multiple input channels including web, SMS, and social media allow seamless customer communication.
  • Easy-to-use interface and setup enable agents to manage tickets and workflows efficiently.
  • Customizable text modules and workflow automation reduce response time for standard inquiries.
  • Modern design and clean interface improve user experience and agent adoption across departments.
  • Automatic emails are difficult to customize, limiting flexibility in customer communication.
  • Tickets on hold do not reopen automatically, causing potential delays in response times.
  • Multiple signatures are cumbersome to configure and manage across different users.
  • Performance may slow when ticket volume increases, affecting overall responsiveness.
  • Some advanced features are not intuitive and need time for staff to fully master them.

Zammad's Support Options

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