About ZIWO
ZIWO is a cloud call center and contact software from ASWAT Telecom & Media that supports improved customer engagement. It provides features such as AI voice agents, scalable solutions, and real-time reporting so businesses can improve their communication strategies. ZIWO is designed to change customer use across the MENA region by catering to the diverse needs of various industries. The platform is top-rated by users, emphasizing its effectiveness and reliability. Key capabilities: AI voice agents real-time reporting scalability multi-channel communication user-friendly interface Best for: businesses that need efficient customer engagement solutions.
ZIWO by ASWAT Telecom & Media is a cloud-based contact center and telephony solution tailored to meet the needs of modern businesses. Designed with scalability and flexibility in mind, ZIWO simplifies customer engagement by integrating various communication channels, including voice, email, and WhatsApp. Its robust functionality caters to diverse industries such as automotive, real estate, and telecommunications, making it a preferred choice for companies in the GCC and beyond. With its ability to enhance customer interaction and optimize operational efficiency, ZIWO has established itself as a reliable tool for businesses aiming to improve their service quality. One of the most notable aspects of ZIWO is its user-friendly interface, which facilitates ease of navigation for both new and experienced users. The software’s dashboard provides a clear overview of vital metrics, enabling businesses to monitor performance effectively. The modern and visually appealing design enhances the user experience, though the reporting panel could benefit from further optimization to meet the needs of data-intensive operations. Nevertheless, the intuitive interface ensures that businesses can quickly onboard their teams and begin leveraging ZIWO's full potential.
Pros & Cons
- +• Cloud-based: Accessible from anywhere with an internet connection.
- +• High-quality voice: Clear audio for better communication.
- +• Easy to use: User-friendly interface with minimal training required.
- +• API-based CRM integration: Integrates with various CRM systems for improved efficiency.
- +• Advanced features: Offers features like call recording, call transfer, and analytics.
- +• Mobile app: Available for iOS and Android devices for on-the-go accessibility.
- +• 24/7 customer support: Provides assistance whenever needed.
- +• Free trial available: Allows testing the software before committing.
- +• Affordable pricing: Starts at $40 per month.
- +• Positive customer reviews: Many users find ZIWO to be a valuable tool.
- −• Limited call search functionality: Can only search calls by date and time, not phone number.
- −• Occasional call log issues: Some users have reported missing call logs in certain situations.
- −• Automatic login on availability: Can be inconvenient if accidental logins occur.
- −• Does not run in the background: Requires the app to be open for calls to function.
- −• Lacks features for some users: Some users have mentioned a desire for additional features, like chat functionality and email access templates.
Features
Key features
- • Cloud-based
- Flexible and accessible from anywhere.
- • High-quality voice
- Crystal-clear audio for seamless communication.
- • Rapid deployment
- Quick setup and minimal downtime.
- • Multi-language support
- Effective communication across different languages.
- • Seamless CRM integration
- Enhanced agent productivity and customer experience.
Additional features
- • Robust security
- SSL and SSH encryption for data protection.
- • High availability
- 99.99% uptime and 24/7 support.
- • ISO 27001 certified
- Adherence to international security standards.
- • WhatsApp Business integration
- Unified communication channel.
- • Outbound IVR
- Automated call routing and information delivery.
- • Pause/resume call recording
- Flexible control over call recordings.
Pricing
Monthly plans
Enterprise
USD 40
Countries & Languages
Interface languages
Billing currencies
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About ZIWO
ZIWO is a cloud call center and contact software from ASWAT Telecom & Media that supports improved customer engagement. It provides features such as AI voice agents, scalable solutions, and real-time reporting so businesses can improve their communication strategies. ZIWO is designed to change customer use across the MENA region by catering to the diverse needs of various industries. The platform is top-rated by users, emphasizing its effectiveness and reliability. Key capabilities: AI voice agents real-time reporting scalability multi-channel communication user-friendly interface Best for: businesses that need efficient customer engagement solutions.
ZIWO Details
ZIWO's In-App Market Place
Does ZIWO have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Enterprise
USD 40
Accepted Payment Currencies
USD, AED, SAR, OMR, QAR, BHD
Pros & Cons
- • Cloud-based: Accessible from anywhere with an internet connection.
- • High-quality voice: Clear audio for better communication.
- • Easy to use: User-friendly interface with minimal training required.
- • API-based CRM integration: Integrates with various CRM systems for improved efficiency.
- • Advanced features: Offers features like call recording, call transfer, and analytics.
- • Mobile app: Available for iOS and Android devices for on-the-go accessibility.
- • 24/7 customer support: Provides assistance whenever needed.
- • Free trial available: Allows testing the software before committing.
- • Affordable pricing: Starts at $40 per month.
- • Positive customer reviews: Many users find ZIWO to be a valuable tool.
- • Limited call search functionality: Can only search calls by date and time, not phone number.
- • Occasional call log issues: Some users have reported missing call logs in certain situations.
- • Automatic login on availability: Can be inconvenient if accidental logins occur.
- • Does not run in the background: Requires the app to be open for calls to function.
- • Lacks features for some users: Some users have mentioned a desire for additional features, like chat functionality and email access templates.
ZIWO's Support Options
ZIWO's Alternatives
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