ZIWO logo

ZIWO

0(0 reviews)
Software Status:Active

About ZIWO

ZIWO is a cloud call center and contact software from ASWAT Telecom & Media that supports improved customer engagement. It provides features such as AI voice agents, scalable solutions, and real-time reporting so businesses can improve their communication strategies. ZIWO is designed to change customer use across the MENA region by catering to the diverse needs of various industries. The platform is top-rated by users, emphasizing its effectiveness and reliability. Key capabilities: AI voice agents real-time reporting scalability multi-channel communication user-friendly interface Best for: businesses that need efficient customer engagement solutions.

ZIWO Details

Vendor
ASWAT Telecom & Media
Year Launched
2010
Location
Dubai Internet City 17 - Office 153-154, Dubai, United Arab Emirates
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Administrators, Customer Service Representatives, Call Center Managers, Supervisors, Sales Agents, IT Managers
Industries Served
Retail and E-Commerce, Real Estate, Finance and Banks, BPOs, Travel and Hospitality
Tags
Business Phone Systems, Call Accounting, Call Center Workforce Management, Call Center, Call Tracking, Call Recording, Cloud Communication Platform, Cloud PBX, Contact Center, Customer Service, IVR, Unified Communications, VoIP, Telephony.

ZIWO's In-App Market Place

Does ZIWO have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD, AED, SAR, OMR, QAR, BHD

Pros & Cons

  • • Cloud-based: Accessible from anywhere with an internet connection.
  • • High-quality voice: Clear audio for better communication.
  • • Easy to use: User-friendly interface with minimal training required.
  • • API-based CRM integration: Integrates with various CRM systems for improved efficiency.
  • • Advanced features: Offers features like call recording, call transfer, and analytics.
  • • Mobile app: Available for iOS and Android devices for on-the-go accessibility.
  • • 24/7 customer support: Provides assistance whenever needed.
  • • Free trial available: Allows testing the software before committing.
  • • Affordable pricing: Starts at $40 per month.
  • • Positive customer reviews: Many users find ZIWO to be a valuable tool.
  • • Limited call search functionality: Can only search calls by date and time, not phone number.
  • • Occasional call log issues: Some users have reported missing call logs in certain situations.
  • • Automatic login on availability: Can be inconvenient if accidental logins occur.
  • • Does not run in the background: Requires the app to be open for calls to function.
  • • Lacks features for some users: Some users have mentioned a desire for additional features, like chat functionality and email access templates.

ZIWO's Support Options

ZIWO's Alternatives