About ZOE
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ZOE by Gestionale CRM is a cloud-based help desk and CRM software solution tailored for businesses looking to centralize their customer support efforts while managing broader aspects of client engagement. Marketed as “100% Made in Italy” and offering local "Assistenza italiana," ZOE is designed to prioritize adaptability, functioning on the premise that software should conform to the needs of the business, not the other way around. This makes it particularly appealing to small and medium-sized enterprises (SMEs), service-oriented businesses, and companies seeking a customizable support system that goes beyond traditional ticketing functionalities. The software is constructed to be intuitive and efficient, although visual UI specifics are not explicitly detailed in the documentation. Still, expressions like “Resolve with a click” and “Rapid management of requests” suggest a user-friendly interface optimized for simplicity and quick navigation. It supports access from PCs, smartphones, and tablets, ensuring operational flexibility and remote access for support agents or managers working in dynamic environments.
Pros & Cons
- +Customizable Features: Engineers adjust functionalities based on business needs.
- +Excellent Customer Support: Technicians are highly available and responsive.
- +Mobile Access & Notifications: Integration with Telegram enhances accessibility.
- +Unlimited Users & Customers for One Fee: No extra costs for expanding user base.
- +Regular Feature Updates: Continuous improvements keep the system relevant.
- −Refinements Needed Over Time: Certain improvements only emerge with usage.
- −No Dedicated Mobile App: Accessible via smartphone but lacks a standalone app.
Features
Key features
- Centralized CRM Ticketing Software
- Offers a unified platform for comprehensive customer management and rapid handling of support requests.
- Omnichannel Accessibility
- Accessible from PCs, smartphones, and tablets, allowing usage "whenever and wherever you want" with "zero limits for user onboarding."
- Rapid Customer Request Management (Live Chat)
- Enables quick resolution of customer requests through integrated live chat functionality.
- Customizable Functionality
- Boasts the ability to add "any other functionality" to the CRM, adapting the software to specific business needs.
- Project and Order Management
- Integrates features for managing and monitoring projects, work orders, and employee working hours.
- Italian Assistance & Made in Italy Product
- Provides dedicated Italian support for a 100% Made in Italy software.
Additional features
- CRM Ticketing Software
- Specifically designed for managing customer support tickets.
- Accessible from PCs, Smartphones, and Tablets
- Allows usage across multiple device types.
- Zero Limits for User Onboarding
- Implies easy and unlimited user addition.
- Rapid Management of Customer Requests
- Designed for quick handling of customer inquiries.
- Live Chat Integration
- Facilitates quick customer request management via live chat.
- Project Management
- Allows for the management and monitoring of projects.
- Work Order Management
- Enables the management and monitoring of commesse (work orders/assignments).
- Employee Working Hour Monitoring
- Provides functionality to track employee work hours.
- Customer Objective Monitoring
- Monitors objectives achieved with clients.
- Appointment and Event Management
- Manages schedules, appointments, and events.
- Customizable Functionality
- Can incorporate any additional features required by the business.
- Timely Resolution of High-Priority Requests
- Focuses on quickly resolving urgent support needs.
- Eliminates Customer Churn Risk
- Aims to reduce the risk of losing customers.
- Italian Assistance
- Offers dedicated support from Italy.
- 100% Made in Italy
- Product is entirely developed in Italy.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About ZOE
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ZOE Details
ZOE's In-App Market Place
Does ZOE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($)
Pros & Cons
- Customizable Features: Engineers adjust functionalities based on business needs.
- Excellent Customer Support: Technicians are highly available and responsive.
- Mobile Access & Notifications: Integration with Telegram enhances accessibility.
- Unlimited Users & Customers for One Fee: No extra costs for expanding user base.
- Regular Feature Updates: Continuous improvements keep the system relevant.
- Refinements Needed Over Time: Certain improvements only emerge with usage.
- No Dedicated Mobile App: Accessible via smartphone but lacks a standalone app.
ZOE's Support Options
Email Address
info@emmetsolution.itContact
+39 031 207 1780ZOE's Alternatives
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