About Zoho Desk Multi-Brand Help Center
A multi-brand help center feature within Zoho Desk. It allows businesses to create customizable self-service portals with a searchable knowledge base and community forums, enabling customers to find answers and support each other.
Zoho Desk's Multi-Brand Help Center is a feature designed to empower businesses to provide comprehensive, scalable customer self-service. It enables the creation of distinct, customizable portals for multiple brands, each with its own knowledge base, community forums, and branding. Key capabilities include a searchable knowledge base for FAQs, community platforms for peer-to-peer support, and full customization with HTML/CSS. The platform is SEO-friendly and integrates with Google Analytics to track engagement. Customers can submit and track tickets directly from the portal. This functionality appears to have superseded the standalone 'Zoho Discussions' product, integrating its community features directly into the broader Zoho Desk customer service platform. It is a cloud-based solution with a free trial available for the Zoho Desk Enterprise plan.
Pros & Cons
- Supports multiple brands from a single platform, each with its own customizable portal.
- Combines a knowledge base and community forums for comprehensive self-service.
- Allows for deep customization using HTML and CSS to match company branding.
- Can be embedded directly into a company's app for in-context support.
- Offers a free trial as part of the Zoho Desk Enterprise plan.
- The functionality is part of the larger Zoho Desk platform, not a standalone product.
- Specific pricing for just the help center feature is not available; it's included in Zoho Desk plans.
Features
Key features
Build a repository of articles to answer frequently asked questions, reducing support workload.
Enable customers to engage with each other and your team by asking questions, suggesting ideas, and solving problems.
Manage who can access your help center, with options for public access or requiring user accounts.
Host the help center on your own domain to make it a seamless extension of your brand.
Allows customers to submit support tickets directly from the help center and track their status.
Additional features
Observe customer self-service behavior and engagement levels.
Optimize your support pages with meta titles, keywords, and descriptions for better search engine visibility.
Allow customers to rate knowledge base articles to identify areas for improvement.
Embed the entire help desk, including knowledge base and community, directly within your app.
Pricing
Monthly plans
- Social media
- Web forms
- AI Agents
- Generative AI (BYOK)
- Direct assignment
- Workflows
- Custom domain
Designed for small businesses that need essential customer support tools. Multi-brand Help Center is not included.
Source: vendor pricing page →- Business Messaging
- Instant messaging
- Answer bot
- Community forum
- Work modes
- Knowledge base
- ASAP self-service widget
- Customer happiness ratings
Suitable for businesses that need broader customer engagement and self-service capabilities.
Source: vendor pricing page →- Everything in Standard +
- Telephony
- Zia AI
- Blueprints
- Multi-department
- Round-robin assignment
- Custom lookup fields
- Multilingual help center
Designed for organizations with more advanced support workflows and multiple departments. Multi-brand Help Center is not included.
Source: vendor pricing page →- Everything in Professional +
- Live chat (Zoho SalesIQ)
- Guided Conversations
- Skill-based assignment
- Multi-level IVR
- Multi-brand help center
- Custom modules
- Sandbox
The appropriate edition for organizations that need separate branded customer support portals within one Zoho Desk account.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Zoho Desk Multi-Brand Help Center
A multi-brand help center feature within Zoho Desk. It allows businesses to create customizable self-service portals with a searchable knowledge base and community forums, enabling customers to find answers and support each other.
Zoho Desk Multi-Brand Help Center Details
Zoho Desk Multi-Brand Help Center's In-App Market Place
Does Zoho Desk Multi-Brand Help Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Social media
- Web forms
- AI Agents
- Generative AI (BYOK)
- Direct assignment
- Workflows
- Custom domain
Designed for small businesses that need essential customer support tools. Multi-brand Help Center is not included.
Source: vendor pricing page →- Business Messaging
- Instant messaging
- Answer bot
- Community forum
- Work modes
- Knowledge base
- ASAP self-service widget
- Customer happiness ratings
Suitable for businesses that need broader customer engagement and self-service capabilities.
Source: vendor pricing page →- Everything in Standard +
- Telephony
- Zia AI
- Blueprints
- Multi-department
- Round-robin assignment
- Custom lookup fields
- Multilingual help center
Designed for organizations with more advanced support workflows and multiple departments. Multi-brand Help Center is not included.
Source: vendor pricing page →- Everything in Professional +
- Live chat (Zoho SalesIQ)
- Guided Conversations
- Skill-based assignment
- Multi-level IVR
- Multi-brand help center
- Custom modules
- Sandbox
The appropriate edition for organizations that need separate branded customer support portals within one Zoho Desk account.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Supports multiple brands from a single platform, each with its own customizable portal.
- Combines a knowledge base and community forums for comprehensive self-service.
- Allows for deep customization using HTML and CSS to match company branding.
- Can be embedded directly into a company's app for in-context support.
- Offers a free trial as part of the Zoho Desk Enterprise plan.
- The functionality is part of the larger Zoho Desk platform, not a standalone product.
- Specific pricing for just the help center feature is not available; it's included in Zoho Desk plans.
Zoho Desk Multi-Brand Help Center's Support Options
Email Address
[email protected]Community Forums
https://help.zoho.com/portal/en/community/zoho-desk/Chatbot
AvailableLive Chat
AvailableZoho Desk Multi-Brand Help Center's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
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Simpu
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